Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal EBBANK: Jurnal Ilmiah Bidang Ekonomi, Bisnis dan Perbankan
Lasally, Adesty
Universitas Mahakarya Asia
Economics, Econometrics & Finance

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Penerapan Standar Operasional Prosedur Oleh Resepsionis Dalam Menangani Tamu Check In dan Check Out di Hotel Cyka Raya Yogyakarta The Implementation of Standard Operating Procedures by Receptionists in Handling Guest Check-In and Check-Out at Hotel Cyka R Mardiyah, Annisa; Lasally, Adesty; Arifin, Samsul; Welly, Fahry Reva Adiputra
EBBANK Vol 14, No 2 (2024): EBBANK Vol 14 No 2 Desember 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Bisnis dan Perbankan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

A hotel is a building with rooms that are rented out as accommodation or for other commercial needs. Being an industry that operates in the hospitality business service sector, this must be supported by quality service and the existence of infrastructure that can support the implementation of a hotel service business. The purpose of this research is to determine the application of Standard Operating Procedures by receptionists in handling check-in and check-out guests at the Cyka Raya Hotel Yogyakarta. This type of research, the author uses qualitative descriptive with data sources obtained from 20 guests and information from the HRD of the Cyka Raya Hotel Yogykarta. In collecting data, the author used participatory observation, documentation and interviews. Sampling selection method, the author uses quota sampling. For data analysis methods, the author uses data reduction, data presentation, and drawing conclusions and verification. The research results show that the Check-in and Check-Out Standard Operating Procedures (SOP), each of which has 7 indicators, have been implemented quite well, but their implementation is still less consistent due to the lack of Human Resources in several divisions. This means that Standard Operating Procedures do not work well.
Kualitas Pelayanan Trainee Dalam Memberikan Pelayanan di Restoran Speakizzie Hotel Pulang ke Uttara Pasca Covid-19 Quality of "Trainee" Services in Providing Services at The Speakizzie Hotel Restaurant Pulang ke Uttara Post Covid-19 Aulia, Gea Indah; Lasally, Adesty
EBBANK Vol 14, No 1 (2024): EBBANK Vol 14 No 1 Juli 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Bisnis dan Perbankan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The Special Region of Yogyakarta is a major tourist destination with various facilities and infrastructure such as star and non-star hotel accommodation (Murti,2017).  However, from 2018 to 2021, there was no increase in hotel growth each year. Tourism activities are very dependent on the presence of human resources, as drivers of tourism industry activities including hotels, so the realization of tourism activities is marked by the interaction between consumers who are on tour and producers as parties offering tourism products or services. Based on the background above, researchers conducted research with the title “Service Quality of Trainees at Speakizzie, Pulang ke Uttara Hotel after Pandemic Covid-19”. This Type of research data was collected using interview techniques, observation, literature study, and documentation. The data analysis technique used is descriptive. The results of the research show that trainees at  Speakizzie, Pulang ke Uttara Hotel, have service quality indicators, 1) Reliability is quite good, 2) Responsiveness is quite good, 3) Assurance is quite good, 4) Empathy is quite good, 5) Direct evidence (tangibles) is quite good.
Co-Authors Arifin, Samsul Aulia, Gea Indah Mardiyah, Annisa Welly, Fahry Reva Adiputra