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All Journal EBBANK: Jurnal Ilmiah Bidang Ekonomi, Bisnis dan Perbankan
Arifin, Samsul
Universitas Mahakarya Asia
Economics, Econometrics & Finance

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Penerapan Standar Operasional Prosedur Oleh Resepsionis Dalam Menangani Tamu Check In dan Check Out di Hotel Cyka Raya Yogyakarta The Implementation of Standard Operating Procedures by Receptionists in Handling Guest Check-In and Check-Out at Hotel Cyka R Mardiyah, Annisa; Lasally, Adesty; Arifin, Samsul; Welly, Fahry Reva Adiputra
EBBANK Vol 14, No 2 (2024): EBBANK Vol 14 No 2 Desember 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Bisnis dan Perbankan

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A hotel is a building with rooms that are rented out as accommodation or for other commercial needs. Being an industry that operates in the hospitality business service sector, this must be supported by quality service and the existence of infrastructure that can support the implementation of a hotel service business. The purpose of this research is to determine the application of Standard Operating Procedures by receptionists in handling check-in and check-out guests at the Cyka Raya Hotel Yogyakarta. This type of research, the author uses qualitative descriptive with data sources obtained from 20 guests and information from the HRD of the Cyka Raya Hotel Yogykarta. In collecting data, the author used participatory observation, documentation and interviews. Sampling selection method, the author uses quota sampling. For data analysis methods, the author uses data reduction, data presentation, and drawing conclusions and verification. The research results show that the Check-in and Check-Out Standard Operating Procedures (SOP), each of which has 7 indicators, have been implemented quite well, but their implementation is still less consistent due to the lack of Human Resources in several divisions. This means that Standard Operating Procedures do not work well.
Pengaruh Kelengkapan Fasilitas Banquet Terhadap Penyelenggaraan Event di Hotel Crystal Lotus Yogyakarta The Effect of Completeness Banquet Facilities On Implementing Event in Hotel Crystal Lotus Yogyakarta Risandi, Muhammad Dudha; Handayani, Lutfi; Arifin, Samsul; Erryawan, Ervin
EBBANK Vol 14, No 1 (2024): EBBANK Vol 14 No 1 Juli 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Bisnis dan Perbankan

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This thesis entitles "The influence of banquet equipment on organizing events in Hotel Crystal Lotus Yogyakarta. The aim is to find out the completeness of the existing facilities at the Banquet Hotel Crystal Lotus Yogyakarta Yogyakarta and to find out the effect of the completeness of the facilities on the event in Hotel Crystal Lotus Yogyakarta. The research method used is a qualitative descriptive method with data collection techniques in the form of observation, interviews, and documentation. The data analysis used by the author is the Spradley model data analysis.The results obtained from this study, of the 8 indicators of the completeness of the facilities that the author has set, there are 6 responses that say they have an effect on the ongoing event, there are 6 responses that say they might affect the event for different reasons, and there are 4 responses that say no effect on the event taking place. The hotel must complete the lack of facilities in the Crystal Lotus Hotel meeting room, regulate the use of equipment, especially equipment used by banquets. Adding employees to the banquet section so that there is no shortage of banquet workers.
Co-Authors Erryawan, Ervin Handayani, Lutfi Lasally, Adesty Mardiyah, Annisa Risandi, Muhammad Dudha Welly, Fahry Reva Adiputra