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All Journal Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Jurnal Bisnis Manajemen dan Akuntansi Prosiding Seminar Nasional Teknologi Informasi dan Bisnis
Evi Yuliana, Margaretha
Unknown Affiliation
Arts Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering Physics Social Sciences

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PENANGANAN KELUHAN MELALUI SISTEM INFORMASI DAN KOMUNIKASI HELPDESK PT. KINARYA TUNAS ARTHA Bagus Priyatna, Dion; Alief Nurrohman, Muhammad; Evi Yuliana, Margaretha
SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol. 2 No. 12 (2023): November
Publisher : Penerbit Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sibatik.v2i12.1507

Abstract

In the ever-growing digital era, information & communication technology has become a key aspect in running various types of businesses, organizations and institutions. The demand for information and the use of computer applications has encouraged the development of applications that can overcome activities and problems during operational processes at the PT Kinarya Tunas Artha company. However, there are obstacles in handling complaints regarding IT equipment at three separate factory locations, and reporting data processing is carried out manually via WhatsApp instant messages. Therefore, this research aims to implement a web-based helpdesk information system that makes it easier for users to report complaints to IT staff, speeds up IT staff responses, and provides an in-depth understanding of the concepts and best practices in helpdesk information & communication systems. Helpdesk information systems help companies respond quickly to problems, optimize resource allocation, and provide data for analysis and continuous improvement, improving the efficiency and quality of customer service and resource management.
PENERAPAN KOMUNIKASI MEMANFAATKAN WHATSAPP GATEWAY ANTARA ADMIN DAN CALON SISWA BARU PADA MADRASAH ALIYAH ISY KARIMA Azis, Abdul; Riyanto, Agus; Evi Yuliana, Margaretha
SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol. 2 No. 12 (2023): November
Publisher : Penerbit Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sibatik.v2i12.1511

Abstract

This article discusses the application of WhatsApp gateway in communication between administrators and prospective students at Madrasah Aliyah Isy Karima. A WhatsApp gateway is the use of an API or software solution to integrate WhatsApp messaging capabilities into an application, system or website. This article reviews the potential of implementing a WhatsApp gateway to improve the effectiveness and efficiency of communication. The bibliography includes references to UltraMsg as an API provider and the GitHub repository for other options. The discussion includes the benefits of using the WhatsApp Gateway API for automated messages, auto-replies, and message tracking. It is important to adhere to WhatsApp policies and guidelines. Overall, the implementation of WhatsApp gateway can improve communication with prospective students and strengthen the admission process at Madrasah Aliyah Isy Karima.
PENERAPAN TEKNOLOGI KOMUNIKASI MELALUI SISTEM INFORMASI MANAJEMEN DI PONDOK PESANTREN DARUL ARQOM KARANGANYAR Nurdiana, Rita; Rokhimah, Anisa; Evi Yuliana, Margaretha
SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol. 2 No. 12 (2023): November
Publisher : Penerbit Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sibatik.v2i12.1532

Abstract

Advancements in communication technology in the field of education have greatly impacted the lives of students and organizations. The development of information management systems has helped organizations meet the needs of students by providing the information necessary for decision making and assisting organizations. This study used descriptive qualitative research and data collection from Darul Arqom Karanganyar Islamic Boarding School. Data analysis involves collecting all data from multiple sources, ensuring accuracy and consistency in research, and presenting results in research reports. Management information systems help parents access school information, registration, payment methods, and student tuition fees through various methods such as banks, ATMs, or mobile banking. However, some parents still have difficulty using this information system due to lack of technology and difficulties in financial transactions. To address this problem, strategies must be developed to help parents understand the functioning of internet information systems, as technology will continue to improve human work. The results of the research create efficient functions for stakeholders such as administration, teaching, guardians and staff.
Etika Teknologi Informasi dalam Komunikasi Digital: Pilar Moral di Era Siber Abdul Afif, Zubair; Viery, Andrean; Evi Yuliana, Margaretha
Prosiding Seminar Nasional Teknologi Informasi dan Bisnis Prosiding Seminar Nasional Teknologi Informasi dan Bisnis (SENATIB) 2025
Publisher : Fakultas Ilmu Komputer Universitas Duta Bangsa Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47701/v50cnv09

Abstract

Kemajuan teknologi informasi dalam dua dekade terakhir telah merevolusi cara manusia berkomunikasi dan berinteraksi sosial, khususnya melalui media digital. Meskipun menawarkan kecepatan dan efisiensi, komunikasi digital juga menimbulkan berbagai tantangan etika, seperti pelanggaran privasi, penyebaran hoaks, dan cyberbullying. Tulisan ini mengkaji isu-isu etika utama dalam komunikasi digital serta implikasi hukum dan sosial yang menyertainya. Melalui pendekatan deskriptif-analitis, artikel ini menyajikan studi kasus aktual, tabel perbandingan perilaku etis dan tidak etis, serta strategi pembentukan budaya komunikasi digital yang bertanggung jawab. Kolaborasi antara individu, institusi pendidikan, dan pembuat kebijakan ditegaskan sebagai kunci untuk menciptakan ekosistem digital yang aman dan beradab. Diharapkan, tulisan ini dapat menjadi bahan refleksi sekaligus panduan praktis dalam menghadapi tantangan komunikasi digital masa kini.
Penggunaan Media Digital Dalam Komunikasi Pemasaran Pariwisata Desa Wisata Sidowayah Evi Yuliana, Margaretha
Jurnal Bisnis Manajemen dan Akuntansi (BISMAK) Vol. 3 No. 1 (2023): Vol 3 No 1 Tahun 2023
Publisher : Universitas Duta Bangsa Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47701/bismak.v3i1.2568

Abstract

Di era digital sekarang ini, pertumbuhan internet semakin meningkat seiring dengan peningkatan teknologi informasi dan komunikasi. Dimanapun dan kapanpun, pengguna dapat terhubung ke jaringan melalui Internet. Penggunaan media sosial terbilang cukup mudah dan dapat dipelajari dengan cepat oleh orang awam sekalipun. Tentunya hal tersebut menjadi peluang positif bagi “vendor” dan “pelanggan” serta semua pihak yang terlibat dalam dunia bisnis. Adanya pemberitaan tentang potensi wisata kawasan Sidowayah dalam media digital dapat dimanfaatkan sebagai salah satu sumber utama tumbuhnya kegiatan pariwisata berbasis keindahan alam dan kearifan lokal. Penelitian ini betujuan untuk menganalisis penggunaan media digital sebagai media pemasaran Desa Wisata Sidowayah. Metode kualitatif digunakan dalam penelitian dan pengumpulan data dilakukan dengan pengamatan terhadap media komunikasi pemasaran pariwisata Desa Wisata Sidowayah serta studi literatur sebagai pendukung teori. Hasil diperoleh bahwa pemanfaatan media sosial Desa Wisata Sidowayah terbukti dapat menarik banyak minat pengunjung. Penggunaan media sosial sebagai komunikasi pemasaran oleh pengelola Desa Wisata Sidowayah dan juga pengguna umum berjalan dengan efektif dan sangat praktis dalam membangun interaksi positif diantara keduanya. Pengunjung yang merasa puas dapat memberi saran kepada teman, kerabat, saudara sebagai calon pengunjung baru destinasi wisata Desa Sidowayah.
Co-Authors Abdul Afif, Zubair Abdul Azis Agus Riyanto Alief Nurrohman, Muhammad Bagus Priyatna, Dion Novemy Triyandari Nugroho Nurdiana, Rita Puspitasari, Novita Rokhimah, Anisa Viery, Andrean