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All Journal BBM (Buletin Bisnis dan Manajemen) Psikoislamedia : Jurnal Psikologi Al-Qalb : Jurnal Psikologi Islam
Jupitawati, Ratna
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Humanities Economics, Econometrics & Finance Education Social Sciences

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Journal : Al-Qalb : Jurnal Psikologi Islam

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Hubungan Iklim Pelayanan dengan Kualitas Pelayanan pada Perawat Unit Rawat Jalan RS Pemerintah X Jupitawati, Ratna; Sulastiana, Marina; Yanuarti, Nurul
Al-Qalb : Jurnal Psikologi Islam Vol 12, No 2 (2021)
Publisher : Universitas Islam Negeri Imam Bonjol Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15548/alqalb.v12i2.2887

Abstract

The purpose of this study was to determine the relationship between service climate and service quality for nurses in the Outpatient Unit of Government Hospital "X". The method used is a quantitative method. The population in this study were 110 nurses in the Outpatient Unit of the Government Hospital "X", so the number of samples taken was 42 nurses who were carried out by random sampling technique. Analysis of the data used is descriptive analysis and correlational analysis using Pearson correlation. The results showed that there was a strong and significant positive relationship between service climate and service quality, meaning that the better the nurse's perception of the service, the better the service quality shown to patient nurses. This can be seen from the nurse's perception of the service climate that tends to be favorable and the assessment of the quality of their service which tends to be good.
Co-Authors Anissa Lestari Kadiyono Marina Sulastiana Nurul Yanuarti