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p-Index From 2020 - 2025
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All Journal Journal of the Community Development in Asia
Aw, Jhing Hoong
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Humanities

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The Performance of Foodpanda During The Pandemic: A Study of Consumers' Perspective Suleiman, Azimah Shazeeda; Kee, Daisy Mui Hung; Azmi, Asraaf Mohmed; Chan, Da Wei; Aw, Jhing Hoong; Khanum, Wulan Ruhiyyih; Utama, A.A. Gde Satia
Journal of The Community Development in Asia Vol 4, No 3 (2021): September 2021
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v4i3.1179

Abstract

Foodpanda is a food delivery service widely known among Malaysians for ordering food and groceries. Due to the pandemic outbreak, the usage of Foodpanda apps has rapidly increased. The objective of the study is to identify the performance of Foodpanda during the pandemic and if Foodpanda is the favorite food delivery service. A total of 150 Foodpanda customers participated in the survey. Results indicated that Foodpanda is ranked as the most favorite food delivery service in Malaysia. The results also indicated that customer satisfaction and loyalty are the key elements of the better performance of Foodpanda. The recommendation is presented.
Co-Authors A.A. Gde Satia Utama, A.A. Gde Satia Azmi, Asraaf Mohmed Chan, Da Wei Kee, Daisy Mui Hung Khanum, Wulan Ruhiyyih Suleiman, Azimah Shazeeda