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All Journal SOCIAL CLINICAL PHARMACY INDONESIA JOURNAL ADPEBI International Journal of Business and Social Science
Ermawardani, Kadek Ayu Yessy
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Public Health Social Sciences

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PEMANTAUAN TERAPI OBAT PADA PASIEN CKD (Chronic Kidney Disease), ANEMIA, HIPERTENSI DI RUMAH SAKIT X Ermawardani, Kadek Ayu Yessy
SOCIAL CLINICAL PHARMACY INDONESIA JOURNAL Vol 6, No 1 (2021)
Publisher : Universitas 17 Agustus 1945 Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52447/scpij.v6i1.4601

Abstract

 CKD adalah gangguan fungsi ginjal yang progresif dan irreversible dimana ginjal gagal untuk mempertahankan metabolisme dan keseimbangan cairan dan elektrolit, yang menyebabkan uremia (retensi urea dan sampah nitrogen lain dalam darah). Anemia adalah komplikasi CKD yang paling umum dan bisa menyebabkan penyakit kardiovaskular. Hal ini terutama disebabkan oleh kekurangan produksi eritropoietin endogen oleh ginjal. Hipertensi adalah kelainan sistem sirkulasi darah yang mengakibatkan peningkatan tekanan darah diatas nilai normal atau tekanan darah ≥140/90 mmHg. Laporan ini dilakukan untuk mengetahui drug related problems (DRP’s) pada penatalaksanaan pengobatan Pasien CKD (Chronic Kidney Disease), Anemia dan Hipertensi Di Rumah Sakit X. Pasien atas nama Tn. A dirawat di ruangan rawat inap. Pemantauan Terapi Obat (PTO) untuk memastikan penggunaan obat yang rasional, agar tidak terjadi peristiwa yang tidak diinginkan.
How Customer Value and Customer Experience Drive Customer Loyalty: The Mediating Role of Customer Satisfaction in Retail Pharmacies Ermawardani, Kadek Ayu Yessy; Indiani, Ni Luh Putu; Setini, Made
ADPEBI International Journal of Business and Social Science Vol. 6 No. 1 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia (Adpebi)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/aijbs.v6i1.1804

Abstract

The rapid growth of the retail pharmacy industry has intensified competition among pharmacies, particularly in Denpasar City. This competitive environment requires pharmacy managers to implement effective strategies to maintain and enhance customer loyalty. This study aims to examine the influence of customer value and customer experience on customer loyalty, with customer satisfaction acting as a mediating variable. This research employed a quantitative approach using a survey method. Data were collected through questionnaires distributed to 130 pharmacy customers in Denpasar City selected through purposive sampling. The measurement instrument used a five-point Likert scale, and the data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results show that customer value has a positive and significant effect on both customer satisfaction and customer loyalty. Customer experience has a positive and significant effect on customer satisfaction but does not directly influence customer loyalty. Furthermore, customer satisfaction significantly affects customer loyalty and acts as a mediating variable in the relationship between customer value, customer experience, and customer loyalty. Customer satisfaction partially mediates the relationship between customer value and customer loyalty, while it fully mediates the relationship between customer experience and customer loyalty. These findings indicate that improving customer loyalty in retail pharmacies can be achieved by enhancing perceived customer value and delivering positive customer experiences that ultimately increase customer satisfaction
Co-Authors Ni Luh Putu Indiani Setini, Made