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All Journal Ekonis : Jurnal Ekonomi dan Bisnis Profit : Jurnal Kajian Ekonomi dan Perbankan Syariah
Ananda Lubis, Fajar Rezeki
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Economics, Econometrics & Finance

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PENGARUH IMPLEMENTASI TUJUAN KESELAMATAN PASIEN TERHADAP KEPUASAN PASIEN RAWAT INAP DI RUMAH SAKIT ROYAL PRIMA MEDAN Barus, Irene; Faris, Salam; Ananda Lubis, Fajar Rezeki
Ekonis: Jurnal Ekonomi dan Bisnis Vol 27, No 2 (2025): JURNAL EKONOMI DAN BISNIS (EKONIS)
Publisher : Politeknik Negeri Lhokseumawe

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30811/ekonis.v27i2.8547

Abstract

Abstract: Introduction: Patient Safety Goals (PSGs) are mandatory standards established to improve the quality of healthcare services and are closely related to patient satisfaction. Objective to analyse the effect of implementing six PSGs on the level of satisfaction of inpatients at Royal Prima Hospital in Medan. Methods: A quantitative study with a cross-sectional design involving 150 inpatients selected through consecutive sampling from May to August 2025. The instrument was a structured questionnaire with 25 items (6 PSS variables with 3-4 items, patient satisfaction, five items) on a 1-5 Likert scale that had been validated on 30 respondents (r0.361, α=0.812). Data were categorised as binary with a cut-off of ≥75% for logistic regression analysis. Analysis used multiple linear regression and logistic regression. Results: The implementation of SKP had a significant effect on patient satisfaction (R=0.821; Adjusted R²=0.659; F=36.98; p0.001). Partially, effective communication was the dominant predictor (Wald = 8.32; p = 0.004; OR = 1.756), followed by a reduction in infection risk (p = 0.002), accuracy of identification (p = 0.010), high alert medication safety (p = 0.026), and fall prevention (p = 0.045). The certainty of location/procedure/patient was not yet significant (p = 0.068). Conclusion and suggestion: Effective communication is a dominant factor in improving inpatient satisfaction through the implementation of SKP.Keywords: Effective Communication; Patient Safety; Patient Satisfaction; PSGs
ANALYSIS OF THE EFFECT OF JOB SATISFACTION AND WORK COMPETENCE ON EMPLOYEE WORK PRODUCTIVITY, MEDIATED BY WORK MOTIVATION Panjaitan, Parlin Swantono; Ananda Lubis, Fajar Rezeki; Faris, Salman
JURNAL PROFIT Vol 10, No 1 (2026): Economic And Investment
Publisher : Nurul Jadid University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33650/profit.v10i1.14274

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This study aims to analyze the influence of Motivation as a mediating variable in the relationship between Job Satisfaction and Job Competence on Work Productivity among permanent employees of PT. Jatim Jaya Perkasa. Given a population of 1,071 people, this study used purposive sampling to select 95 respondents as the sample. Data were collected through questionnaires and secondary documentation studies, which were then processed quantitatively using SPSS version 28 through a series of tests: t-test, Sobel test, and path analysis. The research findings reveal that all hypotheses were empirically proven. Job satisfaction and competence were proven to have a positive and significant impact on both motivation and productivity. Furthermore, the discussion of the results of the analysis conducted by the researcher can be concluded that the Motivation variable has such an effective influence that it functions as a mediator connecting satisfaction and competence in an effort to increase employee productivity at PT. Jatim Jaya Perkasa
INFLUENCE EDUCATIONAL COMPETENCE LENGTH SERVICE ON SHIP CREW PERFORMANCE THROUGH WORK ENGAGEMENT Sitepu, Hendra Gunawan; Siregar, Robert Tua; Ananda Lubis, Fajar Rezeki
JURNAL PROFIT Vol 10, No 1 (2026): Economic And Investment
Publisher : Nurul Jadid University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33650/profit.v10i1.14057

Abstract

This study aims to analyze the effects of competence, education, and length of service on the performance of shipboard employees, as well as the mediating role of work engagement at PT Temas Shipping. The study involved all shipboard employees, with a total population of 50 people. Data were collected using primary data in the form of a 1–5 Likert-scale questionnaire that had been tested for validity and reliability. Data analysis employed a quantitative survey method. The findings indicate that: competence has a positive and significant effect on work engagement, ( education has a positive and significant effect on work engagement, length of service has a positive and significant effect on work engagement, competence has a positive and significant effect on performance, education has a positive and significant effect on performance, length of service has a positive and significant effect on performance, work engagement has a positive and significant effect on performance, competence affects performance through work engagement as an intervening variable, education affects performance through work engagement as an intervening variable and length of service affects performance through work engagement as an intervening variable.
Co-Authors Barus, Irene Faris, Salam Panjaitan, Parlin Swantono Robert Tua Siregar SALMAN FARIS Sitepu, Hendra Gunawan