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All Journal Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Jurnal Kesmas dan Gizi (JKG)
Nafi'a, Zidni Ilma
Unknown Affiliation
Health Professions Medicine & Pharmacology Public Health

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Faktor Kepuasan Pasien Terhadap Pelayanan Makanan di Rumah Sakit: Literature Review Nafi'a, Zidni Ilma
Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Vol 7, No 2 (2021): JMK Yayasan RS.Dr.Soetomo, Kedua 2021
Publisher : STIKES Yayasan RS.Dr.Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1916.932 KB) | DOI: 10.29241/jmk.v7i2.634

Abstract

Pelayanan makanan rumah sakit memegang peranan penting dalam proses perawatan pasien selama dirawat di rumah sakit dengan menyediakan makanan yang bergizi. Model layanan makanan rumah sakit semakin berubah untuk memenuhi indikator kinerja utama dalam kesehatan, sehingga pengukuran manfaat layanan makanan yang komprehensif sangat penting. Pelayanan makanan rumah sakit juga menjadi faktor penentu kepuasan pasien. Kepuasan pasien tentunya mempengaruhi indikator kinerja dan capaian rumah sakit. Tujuan literature review ini untuk mengetahui faktor kepuasan pasien terhadap pelayanan makanan di rumah sakit. Literature review dalam artikel ini menggunakan prinsip Bagan Alur PRISMA. Artikel diambil dari database online: PubMed, ScienceDirect, dan GoogleScholar. Sebanyak 120 artikel diperoleh berdasarkan penelusuran. Setelah melalui proses seleksi dan berdasarkan kriteria inklusi, diperoleh 15 artikel yang layak untuk direview. Hasil penelitian menunjukkan kualitas makanan (rasa, tekstur, penampilan, variasi, dan kebersihan) dan kualitas pelayanan makanan (sistem pelayanan makanan, peralatan makan, sikap dan kinerja staf) merupakan faktor-faktor kepuasan pasien terhadap pelayanan makanan di rumah sakit. Kualitas makanan dan kualitas pelayanan makanan merupakan faktor kepuasan pasien, sehingga perlu dilakukan evaluasi dan evaluasi secara berkala.
DETERMINANTS OF INPATIENT SATISFACTION IN FOOD SERVING AND FOOD SERVICE AT MELATI HOSPITAL TANGERANG Nafi'a, Zidni Ilma; Suryani, Dyah; Solikhah, Solikhah
JURNAL KESMAS DAN GIZI (JKG) Vol. 6 No. 1 (2023): Jurnal Kesmas dan Gizi (JKG)
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/jkg.v6i1.1598

Abstract

Hospital is one of the health service industries that has an important role in providing health services to the community. One of the services at the hospital is hospital nutrition service activities which consist of outpatient nutrition care, inpatient nutrition care, food administration, and research and development. Many parties often pay attention to the organization of food in hospitals, in this case, inpatient food services because it is related to patient satisfaction. This study aims to determine the determinants associated with inpatient satisfaction in serving and serving food. The research method used is the chi-square correlation. The sample in this study were inpatients at Melati Hospital Tangerang, totaling 193 patients. The sampling technique used purposive sampling and was taken using a questionnaire. The significance values of the variables age, gender and education were 0.035, 0.048 and 0.018 less than ? (0.05) while the significance values of the variables of work and type of diet were 0.637 and 0.642 more than ? (0.05). This study obtained the results that there was a significant relationship between age, gender and education with service satisfaction and food serving, while work and type of diet did not have a significant relationship with food serving and service. Keywords: Food Service, Food Serving, Patient Satisfaction, Chi-square
Co-Authors Dyah Suryani Solikhah Solikhah