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All Journal Syntax Literate: Jurnal Ilmiah Indonesia IIJSE
Sara, Mia
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Humanities Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Pengaruh Aliran Komunikasi Organisasi dan Budaya Organisasi terhadap Kinerja Karyawan PT. Kolaborasi Global Sukses/Gowork Sara, Mia; Putri, Yuliani Rachma
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : CV. Ridwan Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (197.684 KB) | DOI: 10.36418/syntax-literate.v6i9.4189

Abstract

Penelitian ini bertujuan untuk mengetahui, menganalisis, dan mendeskripsikan pengaruh aliran komunikasi organisasi yang ditinjau melalui teori aliran komunikasi organisasi Katz & Kahn dan budaya organisasi PT. Kolaborasi Global Sukses/GoWork yaitu INVENT (Inclusive, Vigorous, Entrepreneurial, Noble, Thankful) terhadap kinerja karyawan di PT. Kolaborasi Global Sukses/GoWork yang diukur dengan menggunakan konsep pengukuran kinerja dari Edison, Anwar, dan Komariyah. Metode yang digunakan dalam penelitian ini adalah kausalitas dengan pendekatan kuantitatif, menggunakan metode pengumpulan data berupa kuesioner kepada karyawan, lalu diukur dengan menggunakan analisis regresi linear berganda. Penelitian yang telah dilaksanakan menunjukkan hasil bahwa aliran komunikasi organisasi dan budaya organisasi berpengaruh positif dan signifikan baik secara parsial maupun secara simultan terhadap kinerja karyawan PT. Kolaborasi Global Sukses/GoWork. Penelitian ini diharapkan dapat menjadi acuan dalam pelaksanaan komunikasi serta budaya dalam organisasi agar dapat meningkatkan kinerja. Penelitian ini juga diharapkan dapat menjadi landasan bagi penelitian-penelitian selanjutnya terutama dalam hal pengukuran aliran komunikasi, budaya organisasi serta kinerja.
The Influence of Product Quality, Price Perception, and Service Quality on Customer Satisfaction at Pondok Poteng Restaurant, Singkawang Sara, Mia; Ramadhan, Muhammad Ebuziyya Alif
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 3 (2025): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.8284

Abstract

This study aims to analyze the influence of product quality, price perception, and service quality on customer satisfaction at Pondok Poteng Restaurant in Singkawang City. This research uses an associative quantitative approach with a total of 100 respondents selected through purposive sampling. Data were collected through questionnaires and interviews. The results of multiple linear regression analysis show the equation Y = 1.018 + 0.219X₁ + 0.238X₂ + 0.223X₃ with a correlation coefficient (R) of 0.712, indicating a strong relationship. The coefficient of determination (R²) is 50.6%, which means that 50.6% of the variation in customer satisfaction is influenced by product quality, price perception, and service quality. The F test shows an F calculated value of 32.842, which is greater than the F table value of 2.70, with a significance value of 0.000 < 0.05, meaning that the independent variables simultaneously have a positive and significant effect. The partial t test also shows that each variable product quality, price perception, and service quality have a positive and significant effect on customer satisfaction. In conclusion, these three variables have a real contribution to increasing customer satisfaction. This study recommends strengthening product quality standards, adjusting pricing strategies to be more competitive, and improving service management to maintain customer loyalty. Future research is expected to add other variables, such as promotion or brand image, so that the results can be more comprehensive.
Co-Authors Muhammad Ebuziyya Alif Ramadhan Yuliani Rachma Putri