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ANALISIS KINERJA PERANGKAT KECAMATAN DALAM PELAYANAN PUBLIK (Studi Kasus Kantor Camat Tanah Putih Kabupaten Rokan Hilir) ", Hendri; ", Ernawati
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 1, No 2: WISUDA OKTOBER 2014
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

Performance analysis for Public Service. Measurements in a performance that is very necessary with a view to identify and improve the effectiveness of performance on a system. In this research, performance analysis and performance measurement focused on the sub-districts in the district of Tanah Putih in providing services. in this case because according to the information extracting and growing issue that is problematic dikecamatan public services such convoluted, complicated, confusing and do not have a clear time accuracy. While the principles of the ideal of public service does not comply with the conditions of service are held. Departing from the researchers were interested in examining these issues and attempt to provide solutions for improving public services in the district of Tanah Putih Rokan Hilir regency of Riau province.The purpose of this study to investigate the performance of the device districts in providing public services, in addition to knowing the factors that hinder the performance of the districts in providing public services in the Tanah Putih district of Rokan Hilir. The results showed that the performance of the device has not been effective Tanah Putih districts and the factors that hinder them not maketh Standard Operating Procedures and guidelines in carrying out the performance of labor services is not yet fully understands its obligations and duties and principles of public service ideal.Kata Kunci : Performance analysis, Public Service, productifity, service quality, responcivity, akuntability.
TINGKAT KEPATUHAN PENARIK BECAK SUKA KARYA TERHADAP ATURAN ORGANISASI PERSATUAN BECAK SUKA KARYA (PBSK) KECAMATAN TAMPAN KOTA PEKANBARU ", Hendri; Kadarisman, Yoskar
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 3, No 2: WISUDA OKTOBER 2016
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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The goal of research is to find out how the compliance level of the rickshaw pullers Sukakarya forthe rules applied by the rickshaw union organizations Suka Karya(PBSK) and what factors affect the rickshaw pullers dutifully forthe existing rules. Research using quantitative methods by means of data capture all members of rickshaw pullers Like existing the way Sukakarya of Tampan Subdistrict of Pekanbaru City. To know the number of members of the rickshaw pullers that are on the road Suka Karya and to know clearly the number of respondents to the census method used in field is the entire population be made respondents. The field data into a population of 107 people towing pedicab so defined the overall respondents made samples. To collect data from respondents used the method of direct observations, interviews, and documentation, and data processing used for cuantitativemethod. This research see humans always want to meet his needs so that respondents who are members of the Organization of the pedicab in general have middle income and above so that the members of the rickshaw pullers have adequate income. Earning members of the rickshaw pullers Suka Karya strongly influenced the level of compliance of the agreed rules. Rickshaw Union Suka Karya members very comply with rules set forth the direction, so all the rules to become a benchmark in the members operate as rickshaw pullers. Members of the rickshaw pullers Suka Karya is always accountable to consumers and always keep the consumer satisfaction. Members of the rickshaw pullers sukakarya very rarely troubled with fellow members, consumers and also the leadership of the rickshaw pullers Suka Karya. The relationship of members with the leaders so close because the leadership is very open with members of the rickshaw pullers Suka Karya.Keywords: degree of Compliance, rules, Rickshaws.
Co-Authors ERNAWATI " Yoskar Kadarisman