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All Journal J-SAKTI (Jurnal Sains Komputer dan Informatika) J-SAKTI (Jurnal Sains Komputer dan Informatika)
Pamnungkas, R Wisnu Prio
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Energy

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Manajemen Peta Jalan (Roadmap) Persandian Pemerintah Daerah Di Indonesia Pamnungkas, R Wisnu Prio; Khalida, Rakhmi
J-SAKTI (Jurnal Sains Komputer dan Informatika) Vol 3, No 1 (2019): EDISI MARET
Publisher : STIKOM Tunas Bangsa Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (546.94 KB) | DOI: 10.30645/j-sakti.v3i1.95

Abstract

The present coding is safeguarding public information, not only guaranteeing security against confidentiality, but on aspects of integrity, authenticity, accessibility, availability and non-denial of information. Security is not only in the password room and is not only done by Sandiman, but more broadly to safeguard ICTs and col-laborate with information security management systems. In order to carry out these functions, it is necessary to make a road map which is a detailed work plan for coding operations. The research method used is descriptive made with reference to Planning, Implementation, Monitoring and Evaluation and Reporting. The results achieved in this study are roadmaps that can be used as a reference for regional governments in the Indonesian territory.
Perancangan Sistem Informasi Helpdesk Menggunakan Website Design Methode Dalam Mendukung Tata Kelola Teknologi Informasi Pamnungkas, R Wisnu Prio; Alexander, Allan D; Reza, Ali
J-SAKTI (Jurnal Sains Komputer dan Informatika) Vol 3, No 2 (2019): EDISI SEPTEMBER
Publisher : STIKOM Tunas Bangsa Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (824.264 KB) | DOI: 10.30645/j-sakti.v3i2.141

Abstract

Information Technology is important in increasing efficiency and efficiency in achieving company goals. Is a regionally owned company that in carrying out the functions and duties of clean water services for customer needs is never separated from the company's services to customers. Thus the helpdesk application is designed as a Single Point of Contact to focus on customer service issues. The purpose of this research is to analyze and manage the helpdesk application with a display design using the website design method. Built with PHP and MySql database, the application aims at implementing ITIL, which is useful for managing and assisting any problems (reporting) and service requests (requirements) to be sent to the unit that manages the handling schedule based on priority weights.
Manajemen Peta Jalan (Roadmap) Persandian Pemerintah Daerah Di Indonesia Pamnungkas, R Wisnu Prio; Khalida, Rakhmi
J-SAKTI (Jurnal Sains Komputer dan Informatika) Vol 3, No 1 (2019): EDISI MARET
Publisher : STIKOM Tunas Bangsa Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (546.94 KB) | DOI: 10.30645/j-sakti.v3i1.95

Abstract

The present coding is safeguarding public information, not only guaranteeing security against confidentiality, but on aspects of integrity, authenticity, accessibility, availability and non-denial of information. Security is not only in the password room and is not only done by Sandiman, but more broadly to safeguard ICTs and col-laborate with information security management systems. In order to carry out these functions, it is necessary to make a road map which is a detailed work plan for coding operations. The research method used is descriptive made with reference to Planning, Implementation, Monitoring and Evaluation and Reporting. The results achieved in this study are roadmaps that can be used as a reference for regional governments in the Indonesian territory.
Perancangan Sistem Informasi Helpdesk Menggunakan Website Design Methode Dalam Mendukung Tata Kelola Teknologi Informasi Pamnungkas, R Wisnu Prio; Alexander, Allan D; Reza, Ali
J-SAKTI (Jurnal Sains Komputer dan Informatika) Vol 3, No 2 (2019): EDISI SEPTEMBER
Publisher : STIKOM Tunas Bangsa Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/j-sakti.v3i2.141

Abstract

Information Technology is important in increasing efficiency and efficiency in achieving company goals. Is a regionally owned company that in carrying out the functions and duties of clean water services for customer needs is never separated from the company's services to customers. Thus the helpdesk application is designed as a Single Point of Contact to focus on customer service issues. The purpose of this research is to analyze and manage the helpdesk application with a display design using the website design method. Built with PHP and MySql database, the application aims at implementing ITIL, which is useful for managing and assisting any problems (reporting) and service requests (requirements) to be sent to the unit that manages the handling schedule based on priority weights.
Co-Authors Alexander, Allan D Khalida, Rakhmi Reza, Ali