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All Journal Jurnal Pengabdian Masyarakat Bangsa INOVTEK Polbeng - Seri Informatika
Zuhriyadi, Ilman
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Analysis of IT Helpdesk Ticketing System on Alibaba Cloud Elastic Compute Service Akbar, Putra Wahyudi; Fatoni, Fatoni; Zuhriyadi, Ilman; Mukti, Aan Restu
INOVTEK Polbeng - Seri Informatika Vol. 9 No. 2 (2024): November
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/9hwv1e47

Abstract

The IT Helpdesk Ticketing System is an application developed for managing IT technical complaints at Siti Khadijah Islamic Hospital, Palembang. The hospital faces issues due to the absence of a system to record and track complaints from various units to the IT division in an organized manner. To address this, the IT Helpdesk Ticketing System web application was created to facilitate reporting IT problems and assist the IT division in monitoring and addressing reports. This application is deployed on Alibaba Cloud ECS (Elastic Compute Service), chosen for its flexible virtual server performance. The study will analyze Alibaba Cloud ECS’s effectiveness in supporting the IT Helpdesk application. Blackbox testing results indicate that the application meets all specified functional requirements, with features performing as expected and no functional errors. Apache JMeter testing on Alibaba Cloud ECS showed an average throughput of 1.6 Mbps, a sample response time of 25,991.5 ms, and latency of 74,576 ms. Average utilization results are CPU Utilization at 96.97%, Memory at 87.11%, disk read at 7.86 MB/s, and write at 3.83 MB/s. The study employs the NDLC (Network Development Life Cycle) and web engineering methods.
Pelatihan Analisis Kerentanan Sistem Informasi Menggunakan Vulnerability Assessement Bagi Siswa Magang Universitas Binadarma Sagraha, Raynor; Ulfa, Maria; Zuhriyadi, Ilman; Isnawijayani, Isnawijayani; Syazili, Ahmad
Jurnal Pengabdian Masyarakat Bangsa Vol. 3 No. 11 (2026): Januari
Publisher : Amirul Bangun Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59837/jpmba.v3i11.3715

Abstract

Kegiatan pengabdian ini bertujuan untuk meningkatkan kemampuan siswa magang Universitas Bina Darma dalam memahami dan melakukan analisis kerentanan sistem informasi melalui pendekatan vulnerability assessment. Pelatihan disusun untuk menjawab kebutuhan mitra dalam memperkuat pemahaman dasar keamanan siber, terutama terkait identifikasi celah keamanan pada aplikasi dan sistem berbasis web. Untuk mencapai tujuan tersebut, kegiatan dilaksanakan melalui tiga tahapan utama, yaitu penyampaian materi mengenai konsep dasar keamanan informasi, demonstrasi penggunaan perangkat analisis seperti Nessus dan OWASP ZAP, serta praktik langsung melakukan pemindaian dan penilaian kerentanan terhadap contoh sistem informasi. Seluruh peserta dibimbing dalam mengoperasikan alat, memahami jenis kerentanan yang ditemukan, dan menyusun laporan hasil analisis keamanan. Berdasarkan pelaksanaan kegiatan, diperoleh hasil bahwa siswa mampu menguasai langkah-langkah dasar vulnerability assessment, mengenali kerentanan umum seperti SQL Injection dan Cross-Site Scripting, serta menghasilkan laporan evaluasi sederhana. Program ini menunjukkan bahwa pelatihan yang diberikan efektif dalam meningkatkan pemahaman serta keterampilan praktis siswa magang di bidang keamanan informasi, sekaligus memberikan kontribusi positif terhadap peningkatan literasi dan kesadaran keamanan di lingkungan kampus.
Co-Authors Aan Restu Mukti, Aan Restu Akbar, Putra Wahyudi Fatoni, Fatoni Isnawijayani Maria Ulfa Sagraha, Raynor Syazili, Ahmad