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All Journal Jurnal Penelitian Pendidikan Emerging Science Journal
Rozak, Lili Abdullah
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Education Environmental Science

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Pengaruh Kompetensi Manajerial dan Kewirausahaan Kepala Sekolah Dalam Meningkatkan Mutu Layanan Akademik di Kabupaten Ciamis Rozak, Lili Abdullah; Sumarto, Sumarto; Nurdin, Diding; Prihatin, Eka
Jurnal Penelitian Pendidikan Vol 21, No 2 (2021)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/jpp.v21i2.37241

Abstract

AbstrakTujuan penelitian ini adalah menjelaskan bagaimana pengaruh kompetensi manajerial dan kompetensi kewirausahaan kepala Sekolah Menengah Pertama Negeri terhadap mutu layanan akademik yang didukung dari hasil wawancara. Mutu layanan akademik perlu ditingkatkan karena pada prestasi akademik siswa, kekurangan jumlah guru serta sarana dan prasarana belajar. Data di dapatkan dari 80 Sekolah Menengah Pertama Negeri di Kabupaten Ciamis dengan jumlah sampel sebanyak 322. Sementara wawancara dilakukan kepada kepala sekolah dan pengelola sekolah di dalamnya. Data dianalisa dengan menggunakan regresi linear ganda untuk melihat seberapa besar pengaruh kompetensi manajerial (X1) dan kewirausahaan (X2) terhadap terhadap mutu layanan akademik (Y). Hasil tersebut didukung dengan hasil wawancara. Dari hasil analisa data menunjukan bahwa kompetensi kompetensi manajerial (X1) dan kewirausahaan (X2) berpengaruh terhadap mutu layanan akademik (Y). Penelitian sangat berguna untuk para peneliti sebagai referensi serta kepala sekolah dalam mengambil keputusan dalam manajerial dan kewirausahaan. Adapun yang lebih penting adalah bagaimana mutu layanan yang diberikan oleh pemerintah melalui kepala sekolah mampu ditingkatkan dalam rangka memenuhi daya saing global di tingkat nasional maupun internasional.Kata Kunci: Kepala Sekolah, Mutu Layanan Akademik, Kompetensi Manajerial, Kompetensi Kewirausahaan AbstractThe purpose of this study is to explain the influence of Public Secondary School Principals on managerial and entrepreneurial competence on the quality of academic services and supported by the results of interviews and documentation studies. Academic quality needs to be improved because of the student's academic skills, the lack of teachers, and the learning facilities and infrastructure in the school. Data were obtained from 80 Public Secondary schools in Ciamis Regency as many as 322 teachers. Data analysis using multiple linear regression to see how much influence managerial competence (X1) and entrepreneurship (X2) on the quality of academic services (Y). These results are supported by the results of the interviews. The results of data analysis show that managerial competence (X1) and entrepreneurship (X2) affect the quality of academic services (Y). Research is very useful for researchers as a reference as well as principals in making managerial and entrepreneurial decisions. What is more important is how the quality provided by principals is able to improve the framework to meet global competitiveness at the national and international levelsKeywords: Principal, Academic Service Quality, Managerial Competence, Entrepreneurial Competence
Empirical Evaluation of Educational Service Quality in the Current Higher Education System Rozak, Lili Abdullah; Arifin, M. Bahri; Rykova, Inna N.; Grishina, Olga A.; Komariah, Aan; Nurdin, Diding; Ponkratov, Vadim V.; Malashenko, Gevorg T.; Kosov, Mikhail E.; Dudnik, Olesya V.
Emerging Science Journal Vol. 6 (2022): Special Issue "Current Issues, Trends, and New Ideas in Education"
Publisher : Ital Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28991/ESJ-2022-SIED-05

Abstract

During the transition to the mixed education model during the Covid-19 pandemic, some issues have emerged in the matter of providing and supporting the quality of university education in all countries, including educational programs' relevance to the demands of the labor market, expectations of students and their families, digital transformation of the educational process, and economic stability of institution networks. The purpose of the research was to evaluate the quality of educational services in the higher education systems of Indonesia and Russia. The study systematized several essential factors for achieving educational service quality in the current higher education systems, given the limitations imposed by Covid-19. Following this objective, the study utilized a quantitative approach, adopting the SERVQUALmodel that measures the service quality across five service dimensions: tangibility, reliability, responsiveness, assurance, and empathy. The model aided the development of the questionnaire to assess the quality of the educational services of Indonesian and Russian universities. The questionnaire included 25 close-ended questions on two scales: one to measure the students' expectations regarding the quality of educational services and the other to measure the students' current perceptions. A snowball technique was used to recruit students from Indonesian and Russian universities as participants in the study. The students were asked to assess the educational services of their universities based on their initial expectations and current perceptions. Overall, the students of both countries revealed that they had high expectations from the educational services of their universities. However, the current perceptions of the Russian students regarding the quality of educational services provided by their universities are higher and more positive than the perceptions of the Indonesian students regarding the quality of educational services being delivered to them. The findings of the study have implications for education practitioners. Doi: 10.28991/ESJ-2022-SIED-05 Full Text: PDF
Co-Authors Aan Komariah Arifin, M Bahri Diding Nurdin, Diding Dudnik, Olesya V. Grishina, Olga A. Kosov, Mikhail E. Malashenko, Gevorg T. Ponkratov, Vadim V. Prihatin, Eka Rykova, Inna N. Sumarto Sumarto