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All Journal Jurnal Ilmiah Manajemen Kesatuan Community Development Journal: Jurnal Pengabdian Masyarakat
Sutrino, Anas
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Humanities Economics, Econometrics & Finance Education Health Professions Public Health Social Sciences

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The Role of Emotional Quotient in Enhancing Employee Performance and Organizational Success in the Service Industry Abbas, Bakhtiar; Bagea, Arfin; Budhihard, Andi M.; Nur, Muh.; Sutrino, Anas
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 2 (2025): JIMKES Edisi Maret 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i2.3173

Abstract

The service industry heavily relies on the quality of service provided by employees, with Emotional Quotient (EQ) playing a crucial role in enhancing individual performance and organizational effectiveness. While EI is widely recognized as a key factor in improving workplace interactions and customer satisfaction, many organizations still prioritize technical skills over emotional and interpersonal development. This study examines the role of EQ in the service industry, focusing on its impact on both individual and organizational performance. It explores EQ dimensions, challenges in its development, and strategies for enhancing human resource quality to foster a harmonious and productive work environment. A qualitative descriptive approach is employed, utilizing in-depth interviews with human resource managers, supervisors, customer service employees, academics, and industrial psychologists to analyze the relationship between EQ and employee performance. The findings reveal that EQ not only enhances employees' ability to manage stress and build interpersonal relationships but also plays a strategic role in improving leadership effectiveness and customer service quality. This study underscores the importance of integrating EQ into human resource management policies to cultivate a more adaptive, productive, and sustainable work environment in the service industry.
PENDAMPINGAN PENINGKATAN KAPASITAS UMKM DALAM MENGHADAPI PENINGKATAN PERMINTAAN JELANG RAMADAN Hamid, Ahmad; Sultraeni, Wiwin; Amalia, Ria Rezki; Rachmawati, Rachmawati; Rachmawati, Sri; Sutrino, Anas
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 6 No. 1 (2025): Volume 6 No. 1 Tahun 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v6i1.43183

Abstract

Program pendampingan UMKM di Kota Kendari bertujuan untuk meningkatkan kapasitas pengelolaan bisnis dalam menghadapi lonjakan permintaan selama bulan Ramadan. Kegiatan ini mencakup pelatihan dan pendampingan intensif di bidang manajemen keuangan, pemasaran digital, dan pengelolaan stok. Melalui pelatihan yang diberikan, pelaku UMKM diajarkan untuk meningkatkan efisiensi dalam pengelolaan cash flow, merencanakan anggaran dengan tepat, dan mengelola stok bahan baku untuk memenuhi permintaan pasar yang meningkat. Selain itu, fokus juga diberikan pada penggunaan teknologi, khususnya pemasaran digital, untuk memperluas jangkauan pasar melalui platform e-commerce dan media sosial. Program ini diharapkan dapat meningkatkan pengetahuan dan keterampilan pelaku UMKM dalam mengelola bisnis mereka dengan lebih efektif. Selain itu, diharapkan ada peningkatan omzet selama bulan Ramadan, penguatan branding, serta daya saing UMKM yang lebih tinggi dalam jangka panjang. Evaluasi hasil program menunjukkan bahwa pelaku UMKM berhasil meningkatkan kapasitas operasional, memperkuat pemasaran digital, dan meraih omzet yang lebih baik. Secara keseluruhan, program ini memberikan dampak positif terhadap keberlanjutan dan perkembangan UMKM di Kota Kendari, serta memperkuat daya saing mereka di pasar yang semakin kompetitif.
Co-Authors Abbas, Bakhtiar Ahmad Hamid, Ahmad Amalia, Ria Rezki Bagea, Arfin Budhihard, Andi M. Nur, Muh. Rachmawati Rachmawati Sri Rachmawati Sultraeni, Wiwin