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All Journal JOURNAL INFORMATICS, SCIENCE & TECHNOLOGY Joutica : Journal of Informatic Unisla Procedia of Social Sciences and Humanities
Hannie
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Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Social Sciences

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ANALISIS KUALITAS PELAYANAN PENJUALAN ONLINE TERHADAP KEPUASAN KONSUMEN DENGAN MENGGUNAKAN METODE CUSTOMER SATISFACTION INDEX (CSI) Hannie
Jurnal Gerbang STMIK Bani Saleh Vol 8 No 1 (2018): Informatics, Science and Technologies Journal
Publisher : LIPI

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk mengetahui tingkat kepuasan konsumen terhadap pelayanan penjualan online yang telah diberikan oleh blanjamart dan menentukan kriteria-kriteria yang menjadi prioritas perbaikan pelayanan penjualan online dengan menggunakan metode Customer Satisfaction Index (CSI). Hasil dari metode CSI menunjukkan tingkat kepuasan konsumen sebesar 68.26%. Nilai tersebut berada pada rentang 66-80% yang menunjukkan bahwa konsumen puas terhadap kinerja atribut kualitas pelayanan penjualan online blanjamart, tetapi nilai kepuasan konsumen akan menurun (dibawah 60%) bila penjual tidak meningkatkan kualitas penjualan online seperti kecepatan penjualan dalam memproses pesananan dan kecepatan atau respon dalam memberikan informasi deskripsi produk. Teknik pengambilan sampel yang digunakan adalah metode Non Probability Sampling, sedangkan jenis Non Probability Sampling yang digunakan yaitu Purpose Sampling. Kata kunci: Kualitas Pelayanan, Kepuasan konsumen, customer satisfaction index, penjualan online
Socialization and Implementation of Midwifery Teleconsultation "Tanya Saja" app Yanti, Irma; Suhartini, Leni; Suryani, Lilis; Hannie
Procedia of Social Sciences and Humanities Vol. 3 (2022): Proceedings of the 1st SENARA 2022
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/pssh.v3i.128

Abstract

The coronavirus (COVID-19) outbreak has spread globally and caused nearly 10,000,000 diagnosed cases and 500,000 deaths as of June 28, 2020. The impact of covid-19 can be greater on vulnerable populations. Pregnant women tend to be more physiologically and psychologically vulnerable to infectious diseases, putting them at higher risk of maternal complications. To avoid exposure to the COVID-19 virus, the government through the task force protocol recommends that health services in the form of education through teleconsultation, so that in exploring the challenges faced during the current covid-19 pandemic, smartphone technology in the form of applications with android operating information systems in support of information is provided. The purpose of making the Android-based "Ask Only" Midwifery Consultation application is as a promotive and preventive effort to spread the Covid-19 virus both to health workers and clients in providing remote midwifery care services. This devotional activity was held in December 2021. The method of devotion carried out by the form of socialization to the target of midwifery in Posyandu Kemuning VII Karawang Kulon Puskesmas Tanjungpura village with a total of 57 participants. The results of this activity obtained more participant data in the age group of ≤ 35 years, most participants from high school-PT education background, the majority of participants as Housewives, the majority of participants' knowledge about teleconsultation both, most participants gave an interested response using the Tanya Saja application.
Use of “Tanya Saja” Application as An Andriod-Based Counseling Medium: Penggunaan Aplikasi Tanya Saja Sebagai Media Konseling Berbasis Andriod Yanti, Irma; Suhartini, Leni; Suryani, Lilis; Hannie
Procedia of Social Sciences and Humanities Vol. 3 (2022): Proceedings of the 1st SENARA 2022
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/pssh.v3i.131

Abstract

Background: During the Covid-19 pandemic, promotive and preventive efforts online with reliable sources are the best choice for the public. Tanya Saja application was formed as an android-based midwifery counseling media that can meet information about the health of mothers and children. This research aims to find out the characteristics, interests, information, perceptions and knowledge before the use of the Tanya Saja application. Method: This study uses the cross-sectional method, data collection was carried out in July - December 2021, at posyandu Kemuning VII Karawang Kulon Village Tanjungpura Karawang Health Center Working Area involving 57 participants, where the participants of the activity were village midwives, kader and posyandu participants including pregnant women, mothers who have babies, toddlers and children, women of childbearing age. Analyze the data using chi square with a signification rate of 5%. Results: the average ask application user who is 33 years old, has a high school education background of 50.9%, works as a housewife 89.5% has knowledge of good midwifery teleconsultation as much as 82.5%, has a good perception of the application tanya saja as much as 38.6%, exposed to information The health of mothers and children from the tanya saja application as much as 91.2%, have an interest in using the tanya saja application as much as 81.1%. The variables related to the use of the tanya saja application are the age of the respondent (p 0.015), information (p 0.000), and interest (p 0.000). As for the education and perception variables have no relationship with the use of the application. Conclusion: Tanya Saja application can be used as a medium for midwifery counseling during the Covid-19 pandemic.
Perancangan Sistem Computer Assisted Test (CAT) Berbasis Website Untuk Ujian Sekolah (Studi Kasus: SDN Pengasinan IV) Rahmadhi Anugrah, Ardhi; Hannie; Siska
Joutica Vol 9 No 1 (2024): MARET
Publisher : Universitas Islam Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30736/informatika.v9i1.1175

Abstract

Penelitian ini merancang dan menerapkan sistem Computer Assisted Test (CAT) berbasis website untuk ujian di SDN Pengasinan IV. Metode pengembangan menggunakan model prototype, dari perancangan UML hingga pengujian sistem. Sistem ini memperlihatkan manfaat signifikan, seperti kemudahan dalam pemberian ujian dan penilaian instan. Guru dapat mengelola soal dengan mudah, siswa dapat mengakses ujian dengan praktis, dan fleksibilitas lokasi ujian mempermudah pengaturan ruang ujian. Implementasi sistem ini berhasil meningkatkan efisiensi proses ujian dan memberikan kontribusi positif terhadap efektivitas pendidikan di SDN Pengasinan IV. Sebagai inovasi teknologi pendidikan, sistem ini dapat diadopsi oleh sekolah lain untuk meningkatkan efisiensi dan kualitas penilaian ujian.
Co-Authors Irma Yanti Lilis Suryani Rahmadhi Anugrah, Ardhi Siska Suhartini, Leni