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All Journal Administratio : Jurnal Ilmiah Administrasi Publik dan Pembangunan PUBLIKA : Jurnal Ilmu Administrasi Publik
Syafitri, Indrian
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Decision Sciences, Operations Research & Management Environmental Science Social Sciences Other

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Efisiensi Pelayanan Administrasi Kependudukan Berbasis Identitas Digital : Analisis Integratif dalam Perspektif Nilai Islam di Provinsi Riau Syafitri, Indrian; Nurman, Nurman; Mardatillah, Annisa
Administratio Vol 16 No 1 (2025): Administratio: Jurnal Ilmiah Administrasi Publik dan Pembangunan
Publisher : Jurusan Ilmu Administrasi Publik, Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/administratio.v16i1.487

Abstract

The digital transformation of public services has become an urgent necessity, including in civil administration. This study analyzes the efficiency of administrative services through the implementation of the Digital Population Identity (Identitas Kependudukan Digital or IKD) in Riau Province, incorporating Islamic values as a distinctive evaluative and ethical framework in digital governance. Using a descriptive qualitative method with in-depth interviews, observation, and documentation, the findings reveal that IKD has improved service efficiency, reducing processing time from an average of 30 minutes to under 10 minutes per citizen. However, several challenges remain, including limited digital literacy, suboptimal inter-agency coordination, and low public awareness of data privacy. Islamic ethical principles such as amanah (trustworthiness), ihsan (excellence in conduct), and maslahah (public interest or common good) are applied as a normative and evaluative lens aligned with universal values such as integrity, professionalism, and public welfare. Unlike previous evaluations that focused primarily on technical or procedural aspects, this research uniquely integrates faith-based ethics into empirical assessment, offering broader relevance for digital ID initiatives in Muslim-majority contexts and developing nations. This study suggests enhancing digital literacy with value-based content, strengthening infrastructure, and institutionalizing Islamic ethical principles in digital public service policies to ensure trust, accountability, and sustainability.
Peningkatan Layanan Administrasi Kependudukan Melalui Identitas Kependudukan Digital (IKD) : Studi Kesiapan SDM dalam Era Transformasi Digital di Provinsi Riau Syafitri, Indrian; Nurman, Nurman; Mardatillah, Annisa; Hefriyenni, Resti
PUBLIKA : Jurnal Ilmu Administrasi Publik Vol. 11 No. 2 (2025): Publika : Jurnal Ilmu Administrasi Publik
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jiap.2025.24856

Abstract

The Digital Population Identity (Identitas Kependudukan Digital/IKD) emerges as an innovation by the Ministry of Home Affairs of the Republic of Indonesia to strengthen data security, accelerate services, and improve bureaucratic effectiveness. This study aims to analyze the readiness of human resources (HR) in the implementation of IKD in Riau Province, with a focus on enhancing population administration services within the context of digital transformation. The research employed a descriptive qualitative approach with data collection techniques including in-depth interviews, direct observation, and document studies at the Department of Population and Civil Registration in several regencies/cities. Data were analyzed using reduction, presentation, and thematic interpretation techniques to provide a comprehensive picture of HR readiness in facing the digitalization of administrative services. The findings indicate that operational-level HR has a basic understanding of the benefits of IKD; however, limitations remain in digital competence, uneven availability of supporting infrastructure, and resistance from some segments of society in adopting new technologies. The study also highlights the potential for improvement through technical training programs, enhancement of digital literacy, and more intensive public socialization strategies. The novelty of this research lies in its emphasis on HR readiness as a strategic factor in the successful implementation of IKD at the regional level, particularly within the diverse geographical and social context of Riau Province. The implications of the study suggest the need for local government policies that support HR capacity development programs and equitable distribution of information technology infrastructure to ensure the optimal and sustainable implementation of IKD.
Co-Authors Hefriyenni, Resti Mardatillah, Annisa Nurman Nurman