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All Journal Ilomata International Journal of Management Ilomata International Journal of Management Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Mulyani, Ade
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Decision Sciences, Operations Research & Management Social Sciences

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Evaluasi Sistem Informasi Manajemen Pelayanan Kepegawaian Elektronik (SIMPEL) di BKPSDM Kabupaten Serang Mulyani, Ade; Budiati, Ayuning; Maulana, Delly
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 6 No 3 (2024): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v6i3.1079

Abstract

E-government has become a necessity for every agency to speed up access and services. The SIMPEL application at BKPSDM Serang Regency aims to create an effective and efficient paperless personnel service system. This research was to evaluate the SIMPEL application. This research implements the information systems model developed by Yusof,et al. This research was used to test whether the system quality, information quality, and quality service influence system use and user satisfaction, and test whether system use, user satisfaction and organizational structure have an effect on net benefit. This research used quantitative methodology with a sample of 58 respondents from SIMPEL users. Data was taken by respondents who filled out questionnaires and measured with a Likert scale. The data analysis method used is the Multiple Linear Regression Test using SPSS Version 26 software. Test indicates that system quality, information quality and service quality has influence on system usage and user satisfaction, while user satisfaction, system use and organizational structure has influence on the net benefit (level of significant α = 0.05).
Public Service Quality, Employee Ambidexterity, Women Leadership and Public Management of Government Organization Mulyani, Ade
Ilomata International Journal of Management Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i3.1567

Abstract

This study aims to describe the influence of public service quality, employee ambidexterity, and women leadership on public management of Bukittinggi City Government. This study used a comparative quantitative method. The location of the study was in the Bukittinggi City Government environment. The sample of this study was the leadership ranks, namely from echelon II. B to echelon IV. B totaling 209 people. The research instrument was a questionnaire. Data collection was carried out by distributing Google form questionnaires via WAg. The data analysis technique used the T-test. The conclusion of this study is that there is a significant influence of employee ambidexterity toward public management, women leadership toward public management, public service quality with employee ambidexterity, and public service quality toward women leadership. The limitations of this study lie in the research method that only used a quantitative approach, in addition, the research location is only limited to the Bukittinggi City Government environment. Recommendations for further research are to use mixed-method research methods, add contextual variables, and compare with international contexts.
Public Service Quality, Employee Ambidexterity, Women Leadership and Public Management of Government Organization Mulyani, Ade
Ilomata International Journal of Management Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i3.1567

Abstract

This study aims to describe the influence of public service quality, employee ambidexterity, and women leadership on public management of Bukittinggi City Government. This study used a comparative quantitative method. The location of the study was in the Bukittinggi City Government environment. The sample of this study was the leadership ranks, namely from echelon II. B to echelon IV. B totaling 209 people. The research instrument was a questionnaire. Data collection was carried out by distributing Google form questionnaires via WAg. The data analysis technique used the T-test. The conclusion of this study is that there is a significant influence of employee ambidexterity toward public management, women leadership toward public management, public service quality with employee ambidexterity, and public service quality toward women leadership. The limitations of this study lie in the research method that only used a quantitative approach, in addition, the research location is only limited to the Bukittinggi City Government environment. Recommendations for further research are to use mixed-method research methods, add contextual variables, and compare with international contexts.
Co-Authors Ayuning Budiati Delly Maulana