Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Manajemen Sains dan Organisasi (JMSO)
Widyaningrum, Heni
Unknown Affiliation
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Role of Perceived Value as a Mediating Variable in the Relationship Between Employee Competence, Responsiveness and Store Atmosphere on Customer Satisfaction Widyaningrum, Heni; Ali; Mohamad Rifqy Roosdhani
Jurnal Manajemen Sains dan Organisasi Vol. 7 No. 1 (2026): Jurnal Manajemen Sains dan Organisasi
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52300/jmso.v7i1.24910

Abstract

Objective – This study aims to analyze the influence of employee competence, responsiveness, and store atmosphere on customer satisfaction, with perceived value as a mediating variable at Madrasah Aliyah Negeri 1 Jepara. Design/Methodology/Approach – A quantitative approach with explanatory research design was employed. Data were collected through closed-ended questionnaires using a ten-point Likert scale distributed to 304 students who had received madrasah services within the last six months. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS software. Findings – The results indicate that responsiveness and store atmosphere positively and significantly affect perceived value and customer satisfaction, while employee competence has no significant direct effect. Perceived value significantly influences customer satisfaction and mediates the relationships between the independent variables and satisfaction. Implications – These findings suggest that customer satisfaction in educational services is strongly shaped by perceived value, highlighting the importance of enhancing service responsiveness and environmental factors to improve student satisfaction both theoretically and practically.
Co-Authors Ali Mohamad Rifqy Roosdhani