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All Journal Action Research Literate (ARL) Economics and Business Journal
Handayani, Tri Utami
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Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences

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Implementasi Etika Kerja Islami dalam Upaya Peningkatan Kinerja Customer Service PT. Bank Jabar Banten Syariah Melalui Komitmen Organisasi Handayani, Tri Utami
Action Research Literate Vol. 8 No. 2 (2024): Action Research Literate
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/arl.v8i2.273

Abstract

Tujuan penelitian yaitu: (1) menguji dan menganalisis pengaruh Etika Kerja Islami terhadap Kinerja Customer Service, (2) menguji dan menganalisis pengaruh Etika Kerja Islami terhadap Komitmen Organisasi (3) menguji dan menganalisis pengaruh Komitmen Organisasi terhadap Kinerja Customer Service, (4) menguji dan menganalisis kemampuan Komitmen Organisasi dalam memediasi pengaruh Etika Kerja Islami terhadap Kinerja Customer Service. Sampel dalam penelitian ini yaitu 67 customer service pada PT Bank Jabar Banten Syariah. Hasil penelitian menunjukan bahwa Etika Kerja Islami berpengaruh positif dan signifikan terhadap Kinerja Customer Service, Etika Kerja Islami berpengaruh positif dan signifikan terhadap Komitmen Organisasi, Komitmen Organisasi berpengaruh positif dan signifikan terhadap Kinerja Customer Service, Komitmen Organisasi memediasi pengaruh Etika Kerja Islami terhadap Kinerja Customer Service PT Bank Jabar Banten Syariah
The Relationship Between Work Culture And Employee Performance: Mediation Of Job Satisfaction And Moderation Of Leadership In Bank BJB Syariah Handayani, Tri Utami; Mukhsin, Moh.
Economics and Business Journal (ECBIS) Vol. 4 No. 3 (2026): March
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v4i3.307

Abstract

This study examines work culture, job satisfaction (mediator), and leadership (moderator) as predictors of employee performance at PT Bank BJB Syariah Serang Branch, where average KPI achievement stood at only 90.5% in 2024. A census survey of all 190 employees was analyzed using PLS-SEM via SmartPLS.The results show: (1) work culture is positively associated with employee performance (β = 0.512, p < .001); (2) work culture is positively associated with job satisfaction (β = 0.991, p < .001); (3) job satisfaction is positively associated with employee performance (β = 0.160, p < .001); (4) job satisfaction partially mediates the work culture–performance relationship (β = 0.159, p < .001); and (5) leadership significantly moderates the work culture–performance relationship with a buffering effect (p < .001). This study extends JD-R Theory to faith-based organizations by demonstrating that Islamic values reshape job resources: work culture becomes a dominant predictor of satisfaction, and leadership operates as a buffering moderator through substitution mechanisms. These findings highlight the strategic importance of strengthening Islamic work culture, effective leadership, and job satisfaction as key predictors of employee performance in Islamic banking.
Co-Authors Mukhsin, Moh.