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Indria Sari Purwaningrum
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Decision Sciences, Operations Research & Management Education Engineering Environmental Science Transportation

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KAJIAN KEBUTUHAN CHECK-IN COUNTER DOMESTIK PADA JAM SIBUK (PEAK HOUR) DENGAN MENGGUNAKAN SERVICE TIME DI BANDAR UDARA INTERNATIONAL MINANGKABAU PADANG Akhbar Kurniawan; Indria Sari Purwaningrum; Toni
Langit Biru: Jurnal Ilmiah Aviasi Vol 12 No 1 (2019): Langit Biru: Jurnal Ilmiah Aviasi
Publisher : Politeknik Penerbangan Indonesia Curug

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Abstract

Along with the increasing the number of airport service users, service providers are required to be able to maintain the quality of flight service, one of them is service during check-in. The service quality of check-in counter is very influenced by two things, namely the service of check-in process facilities and systems used, therefore it greatly affect service to service users. The desired check-in service is the creation of fast and maximum service, which according to regulations. The check-in process time is 2 minutes 30 seconds, if the operator's check-in counter can meet under the given time, it can overcome the buildup passenger queue. Therefore, it is necessary to analyze the number of check-in counter requirements based on direct survey and calculate the passenger check-in process time during peak hours with the Service Time method, the average processing time to meet the check-in counter needs
KAJIAN KAPASITAS RUANG TUNGGU KEBERANGKATAN DOMESTIK PADA JAM SIBUK DI BANDAR UDARA INTERNASIONAL MINANGKABAU – PADANG Kadek Agus Agastia Paramartha; Yenni Arnas; Indria Sari Purwaningrum
Langit Biru: Jurnal Ilmiah Aviasi Vol 11 No 1 (2018): Langit Biru: Jurnal Ilmiah Aviasi
Publisher : Politeknik Penerbangan Indonesia Curug

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (649.603 KB)

Abstract

Along with the increasing number of service users of airport service providers are required to be able to maintain the quality of flight service, one of which is the service on increasing the capacity of the waiting room at the airport. It may lead to complaints from service users. The desired service is the creation of a waiting room capacity capable of accommodating the number of passengers departing during peak hours, where according to the applicable provisions, that the area of passengers during peak hours is 1.4 m2 Domestic) and 1.7 m2 (International) if the area of waiting room in The airport meets the area of the room, it can overcome the accumulation of the number of passengers during peak hours and can improve the service quality of service users in terms of service in the waiting room in accordance with the desired needs
Co-Authors Akhbar Kurniawan Kadek Agus Agastia Paramartha Toni Yenni Arnas