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All Journal Journal of Health and Dental Sciences Sinnun Maxillofacial Journal
Giri, Putu Ratna Kusumadewi
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Dentistry Health Professions Materials Science & Nanotechnology Medicine & Pharmacology Public Health

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Hubungan Tingkat Kepuasan Pasien BPJS Terhadap Mutu Pelayanan Kesehatan Gigi dan Mulut Puskesmas II Denpasar Barat Desia, Tarisha; Rejeki, Putri; Giri, Putu Ratna Kusumadewi; Agung, Anak Agung Gde Dananjaya
Sinnun Maxillofacial Journal Vol. 5 No. 02 (2023): Oktober 2023
Publisher : Fakultas Kedokteran Gigi Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/smj.v5i02.121

Abstract

Pendahuluan: Kepuasan pasien adalah aspek penting untuk melihat mutu pelayanan kesehatan yang diberikan. Mutu pelayanan kesehatan dapat dilihat dari 5 aspek dimensi yang disebut TERRA yaitu tangible, empathy, reliability, responsiveness dan assurance yang dapat diukur berdasarkan kepuasan pasien terhadap pelayanan yang diberikan. Tujuan Penelitian: Penelitian ini bertujuan untuk mengetahui tingkat mutu pelayanan dan kepuasan pasien BPJS di Puskesmas II Denpasar Barat serta untuk mengetahui hubungan tingkat kepuasan pasien BPJS terhadap mutu pelayanan kesehatan gigi dan mulut Puskesmas II Denpasar Barat. Bahan dan Metode: Penelitian ini menggunakan metode kombinasi dengan menggabungkan metode kuantitatif dan metode kualitatif dengan strategi eksplanatoris sekuensial. Sampel penelitian ini adalah pengunjung Puskesmas II Denpasar Barat yang sesuai dengan kriteria inklusi sebanyak 131 responden. Teknik pengambilan sampel menggunakan teknik non probability sampling dengan jenis purposive sampling. Hasil: Hasil penelitian ini menyatakan bahwa mutu pelayanan kesehatan gigi dan mulut masuk dalam kategori baik dan kepuasan pasien BPJS dalam kategori puas namun dengan beberapa koreksi mengenai pelayanan yang didapatkan dari wawancara mendalam responden yang telah mengisi kuesioner. Uji korelasi antara mutu pelayanan kesehatan gigi dan mulut dengan kepuasan pasien BPJS didapatkan hasil bahwa kedua variabel tersebut signifikan berhubungan. Kesimpulan: Penelitian menunjukkan bahwa didapatkan seluruh pasien menilai mutu pelayanan kesehatan dalam kategori baik dan kepuasan pasien BPJS dalam kategori puas, serta didapatkan hubungan signifikan antara mutu pelayanan kesehatan gigi dan mulut di Puskesmas II Denpasar Barat.
BARRIERS IN ACCESSIBILITY OF DENTAL AND ORAL HEALTH SERVICES FACILITIES DURING THE COVID-19 PANDEMIC AT WEST DENPASAR II PUBLIC HEALTH CENTER Atsila, Farah Mega; Rejeki, Putri; Dewi, Desak Dhyana Nitha; Giri, Putu Ratna Kusumadewi
Journal of Health and Dental Sciences Vol. 4 No. 1 (2024): Journal of Health and Dental Sciences
Publisher : Fakultas Kedokteran Gigi Unjani

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Accessibility of dental and oral health service facilities is influenced by three indicators, namely availability, barriers and utilization. Barrier indicators cause delays or difficulties for people in accessing these facilities. Barrier indicators are influenced by physical barriers, economic barriers and geographical barriers. Based on preliminary data collection from the Bali Provincial Health Service, West Denpasar II Community Health Center experienced a significant decline in visitors during the COVID-19 pandemic. This research aims to determine the barriers to accessibility of dental and oral health service facilities during the COVID-19 pandemic at the West Denpasar II Health Center and to determine the influence of the COVID-19 pandemic on barriers to accessibility of dental and oral health service facilities at the West Denpasar II Health Center. This research uses quantitative analytical methods with a retrospective approach. The sample for this research was visitors to the West Denpasar II Community Health Center who met the inclusion criteria, totaling 134 respondents. Samples were taken using non-probability sampling techniques with consecutive sampling type. The research results stated that during the COVID-19 pandemic, the accessibility of dental and oral health service facilities at the West Denpasar II Health Center was in the fairly easy access category and obstacles in the accessibility of dental and oral health service facilities at the West Denpasar II Health Center were in the hampered category. Based on the results of correlation tests between barrier factors and accessibility factors for dental and oral health service facilities during the COVID-19 pandemic, it was found that these two factors did not have a significant relationship. The research conclusions show that there were obstacles in the accessibility of dental and oral health service facilities during the COVID-19 pandemic at the West Denpasar II Health Center and there was no influence between the COVID-19 pandemic and obstacles in the accessibility of dental and oral health service facilities at the West Denpasar II Health Center. DOI : 10.54052/jhds.v4n1.p15-24
Co-Authors Agung, Anak Agung Gde Dananjaya Atsila, Farah Mega Desia, Tarisha Dewi, Desak Dhyana Nitha Putri Rejeki