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All Journal JIMKesmas (Jurnal Ilmiah Mahasiswa Kesehatan Masyarakat) Jurnal Promotif Preventif
Ningsi, Nadila Puspita
Unknown Affiliation
Health Professions Public Health

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DETERMINANT FACTORS OF THE UTILIZATION OF HEALTH SERVICES FOR JKN-KIS PARTICIPANTS AT THE PUBLIC HEALTH CENTERS IN INDONESIA: A LITERATURE REVIEW Ningsi, Nadila Puspita; Tosepu, Ramadhan
(Jurnal Ilmiah Mahasiswa Kesehatan Masyarakat) Vol 9, No 1A (2024):
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37887/jimkesmas.v0i0.47219

Abstract

ational Health Insurance is a state program as part of the National Social Security System, which is implemented using a mandatory social health insurance mechanism. This aims to meet the appropriate basic health needs of the community to be provided to everyone who has paid contributions or whose contributions are paid by the government. This study aimed to determine the determinant factors of the utilization of health services for JKN-KIS participants at the Public Health Centers in Indonesia. The method used in writing this article was a literature review. This study used the Google Scholar search engine, with the article period being 2020-2023. Based on a literature review conducted on relevant articles, the determinant factors for the utilization of health services for JKN-KIS participants at Public Health Centers in Indonesia were JKN participants' perceptions of health services, accessibility factors for health services, attitudes of health workers towards the use of JKN, participants' knowledge of utilization of JKN, and the relationship between disease history and utilization of health services. The government needs to carry out outreach to the public regarding the health service utilization system in national health insurance and evaluate the quality of health services for JKN-KIS participants at Public Health Centers. Keywords: Determinant Factors, JKN-KIS, Health Services, Public Health Center
Analisis Pengaruh Mutu Pelayanan Kesehatan terhadap Kepuasan Pasien Peserta Program JKN-KIS di BLU RSUD Kabupaten Bombana Ningsi, Nadila Puspita; Suhadi, Suhadi; Mubarak, Mubarak; Alchamdani, Alchamdani
Jurnal Promotif Preventif Vol 8 No 3 (2025): Juni 2025: JURNAL PROMOTIF PREVENTIF
Publisher : Fakultas Kesehatan Masyarakat Universitas Pancasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47650/jpp.v8i3.1888

Abstract

Kepuasan pasien sebagai pengguna layanan merupakan salah satu indikator dalam menilai mutu pelayanan di rumah sakit. Penelitian ini bertujuan untuk mengetahui pengaruh mutu pelayanan kesehatan terhadap kepuasan pasien JKN-KIS di BLU RSUD Kabupaten Bombana. Jenis penelitian ini adalah analitik observasional dengan desain cross sectional. Populasi pada penelitian ini sebanyak 2104 pasien JKN-KIS dan sampel penelitian sebanyak 336 responden yang diperoleh dengan teknik purposive sampling. Analisis data menggunakan uji Chi-Square dan Regresi Logistik Biner. Hasil penelitian menunjukkan bahwa dari 5 variabel yang diteliti, 4 variabel memiliki pengaruh signifikan terhadap kepuasan pasien JKN-KIS di BLU RSUD Kabupaten Bombana yaitu tangible (p-value = 0,000), reliability (p-value = 0,000), responsiveness (p-value = 0,000), assurance (p-value = 0,000), dan variabel emptahy tidak ada pengaruh yang signifikan (p-value = 0,366). Hasil uji multivariate menunjukkan bahwa variabel tangible dan assurance merupakan variabel yang paling berperan atau memiliki pengaruh paling signifikan dalam menciptakan kepuasan pasien JKN-KIS di BLU RSUD Kabupaten Bombana. Variabel reliability dan responsiveness memiliki kekuatan pengaruh lebih besar dalam menciptakan kepuasan pasien pada pelayanan di rumah sakit. Hal ini dapat menjadi petunjuk atau acuan pihak rumah sakit dalam melakukan evaluasi terhadap kualitas pelayanan kesehatan guna meningkatkan kepuasan pasien secara menyeluruh.
Co-Authors Alchamdani Mubarak Mubarak Ramadhan Tosepu Suhadi Suhadi