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All Journal Jurnal Konseling Pendidikan Islam Journal of Ageing And Family
Aida, Mus
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Education Health Professions Medicine & Pharmacology Neuroscience Nursing Public Health Other

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ANALYSIS OF THE EFFECT OF PAYROLL SYSTEM AND PATIENT SAFETY CULTURE ON NURSE PERFORMANCE WITH JOB SATISFACTION AS THE INTERVENING VARIABLE IN INPATIENT ROOM PREMIER BINTARO HOSPITAL TANGERANG SELATAN Rusdiana, Ima; Aida, Mus; Kusumapradja, Rokiah
Jurnal Konseling Pendidikan Islam Vol. 4 No. 2 (2023): Jurnal Konseling Pendidikan Islam
Publisher : LP2M IAI Al-Khairat Pamekasan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32806/jkpi.v4i2.44

Abstract

This study is based on fluctuations in the risk of patients falling in the 2020 – 2021 period and the dynamics of performance problems in 2021 reflect problems regarding the performance of nurses in inpatient rooms in serving patients. The purpose of this study was to obtain evidence of the influence of the salary system and patient safety culture on the performance of nurses in inpatient rooms, with job satisfaction as an intervening variable. The research design used a cross sectional study, and made 135 nurses as the unit of analysis. The results of the study prove that the salary system and patient safety culture have a positive and significant direct effect on job satisfaction and performance, job satisfaction has a positive and significant direct effect on performance, and job satisfaction has a positive role in mediating the payroll system and patient safety culture on performance. By creating a sense of satisfaction for nurses with all aspects related to their work, they will be better able to present quality work results and achieve according to the standards set by the organization.
Analysis Of Quality Service Toward Revisiting Intention To The Pediatric Outpatient Clinic At RSUD Belitung Timur With Customer Satisfaction As The Intervening Variable Primasari Jalil, Vonny; Supriyantoro, Supriyantoro; Aida, Mus
Journal of Ageing And Family Vol 2, No 2 (2022): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v2i2.4130

Abstract

Health services at the hospital is one of the objectives of the quality of services that will also affect the return of patients to the hospital if patient satisfaction has been felt and the quality of service received by patients well. Understanding the health status and needs of public health services and educating the public about health services and involving the community in providing effective health services are the basis of health service providers. The purpose of this study was to analyze the effect of service quality on the intention to revisit outpatients in Pediatric hospitals in East Belitung Hospital with customer satisfaction as an intervening variable. This type of research is quantitative research, with analytic descriptive using cross-sectional study approaches. The number of samples in this study were 200 people. Data collection was carried out using a questionnaire instrument. Analysis using Structural Equation Modeling (SEM) is also known as Analysis of Moment Structures (AMOS). The results of the study are that service quality has a positive and significant effect on customer satisfaction, service quality has a positive and significant effect on return visits, and customer satisfaction has a positive and significant effect on return visits. Keywords: Service Quality, Customer Satisfaction, and Returning Intentions
Co-Authors Damayanti, Riastuti Dyah Ayu Kusumapradja, Rokiah Primasari Jalil, Vonny RATNA INDRAWATI Rusdiana, Ima Supriyantoro Supriyantoro