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All Journal Journal of Hospital Management Jurnal Konseling Pendidikan Islam Journal of Ageing And Family
Aida, Mus
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Economics, Econometrics & Finance Education Health Professions Medicine & Pharmacology Neuroscience Nursing Public Health Other

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ANALYSIS OF THE EFFECT OF PAYROLL SYSTEM AND PATIENT SAFETY CULTURE ON NURSE PERFORMANCE WITH JOB SATISFACTION AS THE INTERVENING VARIABLE IN INPATIENT ROOM PREMIER BINTARO HOSPITAL TANGERANG SELATAN Rusdiana, Ima; Aida, Mus; Kusumapradja, Rokiah
Jurnal Konseling Pendidikan Islam Vol. 4 No. 2 (2023): Jurnal Konseling Pendidikan Islam
Publisher : LP2M IAI Al-Khairat Pamekasan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32806/jkpi.v4i2.44

Abstract

This study is based on fluctuations in the risk of patients falling in the 2020 – 2021 period and the dynamics of performance problems in 2021 reflect problems regarding the performance of nurses in inpatient rooms in serving patients. The purpose of this study was to obtain evidence of the influence of the salary system and patient safety culture on the performance of nurses in inpatient rooms, with job satisfaction as an intervening variable. The research design used a cross sectional study, and made 135 nurses as the unit of analysis. The results of the study prove that the salary system and patient safety culture have a positive and significant direct effect on job satisfaction and performance, job satisfaction has a positive and significant direct effect on performance, and job satisfaction has a positive role in mediating the payroll system and patient safety culture on performance. By creating a sense of satisfaction for nurses with all aspects related to their work, they will be better able to present quality work results and achieve according to the standards set by the organization.
Analysis Of Quality Service Toward Revisiting Intention To The Pediatric Outpatient Clinic At RSUD Belitung Timur With Customer Satisfaction As The Intervening Variable Primasari Jalil, Vonny; Supriyantoro, Supriyantoro; Aida, Mus
Journal of Ageing And Family Vol 2, No 2 (2022): Journal of Ageing And Family
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/joaf.v2i2.4130

Abstract

Health services at the hospital is one of the objectives of the quality of services that will also affect the return of patients to the hospital if patient satisfaction has been felt and the quality of service received by patients well. Understanding the health status and needs of public health services and educating the public about health services and involving the community in providing effective health services are the basis of health service providers. The purpose of this study was to analyze the effect of service quality on the intention to revisit outpatients in Pediatric hospitals in East Belitung Hospital with customer satisfaction as an intervening variable. This type of research is quantitative research, with analytic descriptive using cross-sectional study approaches. The number of samples in this study were 200 people. Data collection was carried out using a questionnaire instrument. Analysis using Structural Equation Modeling (SEM) is also known as Analysis of Moment Structures (AMOS). The results of the study are that service quality has a positive and significant effect on customer satisfaction, service quality has a positive and significant effect on return visits, and customer satisfaction has a positive and significant effect on return visits. Keywords: Service Quality, Customer Satisfaction, and Returning Intentions
Citra Merek Tidak Memberikan Pengaruh Secara Langsung Terhdadap Niat Kunjungan Medis Saat Pandemik Covid 19 Di JABODETABEK Anindita, Fatia; Anindita, Rina; Aida, Mus
Journal of Hospital Management Vol 5, No 02 (2022): Journal of Hospital Management
Publisher : Lembaga Penerbitan Universitas Esa Unggul

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47007/johm.v5i02.5743

Abstract

Rumah sakit saat ini mengalami perubahan yang cukup pesat dan tantangan bagi rumah sakit untuk bersaing, baik dengan sesama pemberi pelayanan kesehatan di dalam negeri maupun luar negeri. Era globalisasi menyebabkan konsumen dapat dengan mudah mendapatkan informasi tentang pelayanan kesehatan dari luar negeri sehingga mereka mudah untuk membanding-bandingkan. Untuk itu, rumah sakit saat ini berlomba-lomba untuk mampu memasarkan diri sebagai upaya untuk memenangkan persaingan tersebut. Rumah Sakit juga dihadapkan oleh suatu kondisi luar biasa yaitu pandemik Covid-19 yang menyebabkan dampak negatif yaitu menurunnya angka kunjungan pasien. Penelitian ini bertujuan untuk mengetahui adanya pengaruh citra merek dan patient perceived value terhadap niat berkunjung ke rumah sakit dengan mediasi kepercayaan pasien saat kondisi pandemik Covid19. Penelitian ini dilakukan selama November 2020 hingga April 2021. Populasi penelitian ini adalah ibu yang memiliki bayi atau balita yang menggunakan rumah sakit sebagai fasilitas kesehatan di daerah Jabodetabek. Jumlah sampel sebesar 91 orang dengan metode purposive sampling menggunakan kuesioner dan dianalisis dengan path analysis. Penelitian ini menyimpulkan bahwa citra merek, patient perceived value, kepercayaan pasien berpengaruh secara simultan terhadap niat berkunjung ke RS. Namun, temuan pada penelitian ini adalah citra merek dapat dimediasi oleh kepercayaan pasien untuk meningkatkan niat kunjungan medis ke RS, dimana data menunjukkan citra merek tidak memiliki pengaruh langsung terhadap kunjungan medis. 
ANALISIS PENGARUH KOMPETENSI DAN PELATIHAN TERHADAP KINERJA DENGAN MOTIVASI KERJA SEBAGAI VARIABEL INTERVENING PADA PERAWAT INSTALASI RAWAT INAP RSUD TIPE B DI TEGAL Erfa, Roro Kusnabilla; Wahidi, Kemala Rita; Aida, Mus
Journal of Hospital Management Vol 6, No 01 (2023): Journal of Hospital Management
Publisher : Lembaga Penerbitan Universitas Esa Unggul

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47007/johm.v6i01.5794

Abstract

This research is based on the dynamics of service quality problems in 2020-2021 reflecting problems regarding the performance of nurses in inpatient rooms in serving patients. The purpose of this study was to obtain evidence of the effect of competence and training on the performance of nurses in inpatient installations, with work motivation as an intervening variable. The research design used a cross sectional study, with a population of 135 inpatient installation nurses. The sampling technique used the probability sample and used a saturated sample so that the entire population was sampled using a simple random sampling technique. The results of the study prove that competence and training have a positive and significant direct effect on work motivation and performance, work motivation has a positive and significant direct effect on performance, and work motivation has a positive role in mediating the relationship between competence and training on nurse performance. Competence and training programs provided by the organization, will have an impact on increasing higher performance, if there are motives from nurses in the form of responsibility, expectations for progress, the work itself, achievement and recognition, the existence of organizational support related to the work context as the basis for driving their willingness to carry out the tasks assigned to him.
Co-Authors Anindita, Fatia Damayanti, Riastuti Dyah Ayu Erfa, Roro Kusnabilla Kusumapradja, Rokiah Primasari Jalil, Vonny RATNA INDRAWATI Rina Anindita Rusdiana, Ima Supriyantoro Supriyantoro Wahidi, Kemala Rita