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All Journal Proceeding of National Conference on Accounting & Finance Jurnal Multidisiplin West Science
Moh Fresal Sugeha
Sekolah Tinggi Ilmu Ekonomi Widya Darma Kotamobagu
Economics, Econometrics & Finance

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Journal : jurnal multidisiplin west science

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Analysis of Internal Communication and Job Satisfaction on Employee Loyalty and Service Quality at Import Companies in Jakarta Mohamad Fresal Sugeha; Hendi Budiman; Eva Yuniarti Utami; Aan Adiazmil
Jurnal Multidisiplin West Science Vol 3 No 01 (2024): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v3i01.954

Abstract

This study investigates the relationship between internal communication, job satisfaction, employee loyalty, and service quality in a Jakarta-based import company. Through quantitative analysis involving 150 employees, this study used Structural Equation Modeling (SEM-PLS) to examine the relationships among these key variables. The findings show a significant positive relationship, indicating that effective internal communication and increased job satisfaction positively influence service quality and employee loyalty. The results of this study carry implications for organizational strategies in fostering a conducive work environment, increasing employee satisfaction, and ultimately improving service quality in the context of the import industry in Jakarta.
Analysis of Internal Communication and Job Satisfaction on Employee Loyalty and Service Quality at Import Companies in Jakarta Sugeha, Mohamad Fresal; Budiman, Hendi; Utami, Eva Yuniarti; Adiazmil, Aan
Jurnal Multidisiplin West Science Vol 3 No 01 (2024): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v3i01.954

Abstract

This study investigates the relationship between internal communication, job satisfaction, employee loyalty, and service quality in a Jakarta-based import company. Through quantitative analysis involving 150 employees, this study used Structural Equation Modeling (SEM-PLS) to examine the relationships among these key variables. The findings show a significant positive relationship, indicating that effective internal communication and increased job satisfaction positively influence service quality and employee loyalty. The results of this study carry implications for organizational strategies in fostering a conducive work environment, increasing employee satisfaction, and ultimately improving service quality in the context of the import industry in Jakarta.
Co-Authors Aan Adiazmil Adiazmil, Aan Budiman, Hendi Dekar Urumsah Eva Yuniarti Utami Hendi Budiman Utami, Eva Yuniarti