Article Per Year (5 Year)
p-Index From 2021 - 2026
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All Journal Jurnal Multidisiplin West Science West Science Interdisciplinary Studies West Science Interdisciplinary Studies
Aan Adiazmil
Institut Dharma Bharata Grup
Humanities Economics, Econometrics & Finance Environmental Science Social Sciences

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Analysis of Internal Communication and Job Satisfaction on Employee Loyalty and Service Quality at Import Companies in Jakarta Mohamad Fresal Sugeha; Hendi Budiman; Eva Yuniarti Utami; Aan Adiazmil
Jurnal Multidisiplin West Science Vol 3 No 01 (2024): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v3i01.954

Abstract

This study investigates the relationship between internal communication, job satisfaction, employee loyalty, and service quality in a Jakarta-based import company. Through quantitative analysis involving 150 employees, this study used Structural Equation Modeling (SEM-PLS) to examine the relationships among these key variables. The findings show a significant positive relationship, indicating that effective internal communication and increased job satisfaction positively influence service quality and employee loyalty. The results of this study carry implications for organizational strategies in fostering a conducive work environment, increasing employee satisfaction, and ultimately improving service quality in the context of the import industry in Jakarta.
Analysis of the Role of Digital Transformation, Infrastructure Availability, and Human Resource Competence on the Operational Performance of the Logistics Industry in Jakarta Renalwin Sitorus; Eka Immamah; Aan Adiazmil
West Science Interdisciplinary Studies Vol. 4 No. 02 (2026): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v4i02.2649

Abstract

The rapid development of the logistics industry in Jakarta has increased the need for organizations to improve operational performance through digitalization, infrastructure readiness, and workforce capability. This study aims to analyze the role of digital transformation, infrastructure availability, and human resource competence on the operational performance of logistics companies in Jakarta. A quantitative research approach was applied using survey data collected from 150 respondents through a structured questionnaire measured with a five-point Likert scale. Data analysis was conducted using SPSS version 25, including validity and reliability testing, classical assumption tests, multiple linear regression, t-tests, and F-tests. The results indicate that digital transformation has the strongest positive and significant effect on operational performance, followed by human resource competence and infrastructure availability. Simultaneously, the three variables significantly influence operational performance with an R² value of 0.623, indicating that 62.3% of performance variation can be explained by the research model. The findings suggest that integrating digital technologies with adequate infrastructure and competent human resources is essential for improving efficiency, service reliability, and competitiveness in the logistics sector. This study contributes to the literature by providing empirical evidence on the combined role of technological, infrastructural, and human capital factors in enhancing operational performance within a metropolitan logistics environment.
Analysis of the Role of Digital Transformation, Infrastructure Availability, and Human Resource Competence on the Operational Performance of the Logistics Industry in Jakarta Renalwin Sitorus; Eka Immamah; Aan Adiazmil
West Science Interdisciplinary Studies Vol. 4 No. 02 (2026): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v4i02.2649

Abstract

The rapid development of the logistics industry in Jakarta has increased the need for organizations to improve operational performance through digitalization, infrastructure readiness, and workforce capability. This study aims to analyze the role of digital transformation, infrastructure availability, and human resource competence on the operational performance of logistics companies in Jakarta. A quantitative research approach was applied using survey data collected from 150 respondents through a structured questionnaire measured with a five-point Likert scale. Data analysis was conducted using SPSS version 25, including validity and reliability testing, classical assumption tests, multiple linear regression, t-tests, and F-tests. The results indicate that digital transformation has the strongest positive and significant effect on operational performance, followed by human resource competence and infrastructure availability. Simultaneously, the three variables significantly influence operational performance with an R² value of 0.623, indicating that 62.3% of performance variation can be explained by the research model. The findings suggest that integrating digital technologies with adequate infrastructure and competent human resources is essential for improving efficiency, service reliability, and competitiveness in the logistics sector. This study contributes to the literature by providing empirical evidence on the combined role of technological, infrastructural, and human capital factors in enhancing operational performance within a metropolitan logistics environment.
Co-Authors Eka Immamah Eva Yuniarti Utami Hendi Budiman Renalwin Sitorus Sugeha, Moh. Fresal