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All Journal International Journal Of Computer, Network Security and Information System (IJCONSIST) Jurnal Sistem Informasi dan Bisnis Cerdas
Assobarry, Nur Hasan
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Computer Science & IT Decision Sciences, Operations Research & Management Social Sciences

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ANALISIS MANAJEMEN LAYANAN TEKNOLOGI INFORMASI MENGGUNAKAN ITIL V3 DOMAIN SERVICE OPERATION PADA HOTEL XYZ SIDOARJO: ANALYSIS OF INFORMATION TECHNOLOGY SERVICES MANAGEMENT USING ITIL V3 DOMAIN SERVICE OPERATION AT XYZ H OTEL SIDOARJO Assobarry, Nur Hasan; Sabila, Fariza Nanda; Mukaromah, Siti
Jurnal Sistem Informasi dan Bisnis Cerdas Vol. 15 No. 2 (2022): Agustus 2022
Publisher : Program Studi Sistem Informasi, Fakultas Ilmu Komputer, UPN "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (131.824 KB) | DOI: 10.33005/sibc.v15i2.20

Abstract

Sistem Informasi merupakan salah satu perkembangan dari teknologi informasi yang paling pesat dalam perkembangannya. Sistem informasi ini sendiri bertujuan untuk membantu pekerjaan manusia agar lebih efisien dan efektif. Kualitas teknologi memiliki banyak aspek yang harus diukur untuk melakukan evaluasi agar terus dapat berkembang. Pelayanan merupakan aspek penting yang perlu ditingkatkan demi menunjang Teknologi Informasi yang diterapkan. ITIL sebagai framework yang berfokus dalam penilaian terhadap pelayanan teknologi informasi dipilih sebagai metode yang akan diterapkan dalam penelitian ini. Permasalahan yang sering terjadi dalam Hotel XYZ ini yaitu adanya kendala dalam data pelanggan dalam department Front Office. Data pelanggan sering tidak teriinput kedalam sistem sehingga pelanggan harus melakukan input data ulang dan haltersebut memakan waktu dan kurang efisien. Data yang masuk juga terkadang tidak sesuai dengan data diri pelanggan yang juga mengakibatkan pelanggan perlu menginput data ulang. Domain Service Operation dipilih untuk menilai sejauh mana proses Problem management dan incident management diterapkan dengan baik. Hasil penelitian ini akan menghasilkan rekomendasi guna menanggulangi masalah dan juga insiden yang sering terjadi guna meperlancar kegiatan operasional Hotel XYZ.
Edmodo E-Learning Analysis using End-User Computing Satisfaction Method (Case Study: Senior High School 1 Sampang) Nur Rachmah, Khusnia; Nashirul Haq, Ahmad; Assobarry, Nur Hasan; Nanda Sabila, Fariza; Mardi Suryanto, Tri Lathif
IJCONSIST JOURNALS Vol 3 No 1 (2021): September
Publisher : International Journal of Computer, Network Security and Information System

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1284.235 KB) | DOI: 10.33005/ijconsist.v3i1.58

Abstract

The development of information technology that continues to grow in all aspects of life which makes human work more efficient and effective. The current COVID-19 pandemic is one of the conditions in which people's activities are hindered and limited in their daily activities. The application of Information Technology is a solution that can be applied for the sustainability of community activities in the midst of this pandemic, one of which is the education sector. Edmodo's E-Learning system is one of the most widely used e-learning systems for the teaching and learning process. The application of e-learning certainly changes the way students learn from offline to online. EUCS (end-user computing satisfaction) is one of the methods used to analyze user satisfaction of an information system, where this method has 5 variables, namely content, accuracy, format, ease of use, and timeliness. The case study of Senior High School 1 Sampang will be the object of this research, where the EUCS method is used to measure the satisfaction of end users of the Edmodo E-Learning system. Data was collected by distributing questionnaires to active students at Senior High School 1 Sampang by obtaining a sample of 80 respondents. From the results of the research conducted, it was found that the EUCS method can be applied to the Edmodo E-Learning system at Senior High School 1 Sampang because the data obtained from the respondents was declared valid and reliable so that it can be relied upon in measuring end user satisfaction with the Edmodo E-learning system, while the factors - the factors of the EUCS method that affect the satisfaction of the end user of the Edmodo E-Learning system at Srnior High School 1 Sampang are the content and accuracy factors.
Co-Authors Nanda Sabila, Fariza Nashirul Haq, Ahmad Nur Rachmah, Khusnia Sabila, Fariza Nanda