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All Journal Jurnal Manajemen dan Bisnis Terapan Moneter : Jurnal Ekonomi dan Keuangan
Rinayanti Rasyad
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Analysis of Patient Satisfaction in the Registration Section at the Regional General Hospital in Mandau District, Bengkalis Regency in 2023 Nasution, Gunung; Fahmi Oemar; Rinayanti Rasyad
Jurnal Manajemen dan Bisnis Terapan Vol. 5 No. 1 (2023): JURNAL MANAJEMEN DAN BISNIS TERAPAN
Publisher : Sekolah Pascasarjana Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/jmbt.v5i1.14551

Abstract

This study was conducted at the Mandau District General Hospital in Bengkalis Regency with the goal of determining patient satisfaction at the registration section in 2023 by looking at the level of satisfaction based on five quality dimensions, namely Reliability, Responsiveness, Assurance, Empathy, and Tangibles. A quantitative research design with a cross-sectional design was used in this investigation. This study's sample size was 300 persons. The Mann Whitney test was used to analyze data using univariate and bivariate analysis. According to the findings of the investigation, the overall level of patient satisfaction with the registration part was high for the majority of 184 people (61.3%). JKN patients have a modest level of satisfaction in the majority of quality characteristics. JKN patients reported moderate satisfaction on the reliability dimension, 52% on the responsiveness dimension, and 58.7% on the assurance dimension. Meanwhile, patients had high levels of satisfaction on the areas of empathy and tangibles, with 57.2% and 74.7%, respectively. Non-JKN patients had a high degree of satisfaction in all quality dimensions. 55.3% of Non-JKN patients reported high satisfaction on the reliability dimension, followed by 69.3% on the responsiveness dimension, 66.7% on the assurance dimension, 78% on the empathy dimension, and 80% on the tangibles component. There is a significant difference between the satisfaction of JKN and Non-JKN patients with the registration services at the Mandau District Hospital, Bengkalis Regency in 2023.
Pengaruh Penerapan Good Corporate Governance (GCG) Terhadap Nilai Perusahaan Dan Kinerja Keuangan Perusahaan Pada Perusahaan Yang Terdaftar Di Bursa Efek Indonesia Refsi Abraar; Wita Dwika Listihana; Rinayanti Rasyad
Moneter : Jurnal Ekonomi dan Keuangan Vol. 2 No. 2 (2024): April : Moneter : Jurnal Ekonomi dan Keuangan
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/moneter.v2i2.478

Abstract

The purpose of the study was to determine the effect of the implementation of Good Corporate Governance on Firm Value and Financial Performance. The sampling used purposive sampling technique, namely the selection of samples with certain criteria, so that the sample in this study was 32 samples. The implementation of Good Corporate Governance was measured by a score of corporate governance perception. index (CGPI). Firm value is measured by Tobin's q and financial performance is measured by return on assets (ROA). The results show that there is a significant negative relationship between good corporate governance and firm value, and there is a significant negative relationship between good corporate governance and financial performance. This shows that the market response to the implementation of good corporate governance is still lacking and the implementation of good corporate governance requires a longer period long time to see its success.
Co-Authors Nasution, Gunung Oemar, Fahmi Refsi Abraar Wita Dwika Listihana