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All Journal Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Jurnal DIALEKTIKA : Jurnal Ilmu Sosial
Eny Nuryani Resmiati
Unknown Affiliation
Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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SERVQUAL DAN CUSTOMER SATISFACTION INDEX (CSI) : MENGUKUR TINGKAT USABILITAS E-LEARNING PADA PEMBELAJARAN DARING MASA ADAPTASI KEBIASAAN BARU (AKB) PANDEMI COVID-19 DI UNIVERSITAS AL-GHIFARI Taufiq Rahmat; Eny Nuryani Resmiati
Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Vol. 4 No. 5 (2021): Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan
Publisher : Departement Of Accounting, Indonesian Cooperative Institute, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (315.94 KB) | DOI: 10.32670/fairvalue.v4i5.932

Abstract

E-learning is important to be adopted by universities so that they can still have anadvantage during increasingly high competition. Plus the condition of our nation iscurrently entering a new habit adaptation period due to the Covid-19 pandemic.Thus, the implementation of learning is carried out online. To maintain usersatisfaction with the service, it is necessary to evaluate the user usability of theimplementation of e-learning to generate recommendations that can be used as ameans to improve the quality of the system and media used in the future. This studyuses a descriptive method with a quantitative approach that refers to service qualityincluding TERRA which consists of tangible, empathy, reliability, responsiveness,and assurance. The questionnaire instrument uses closed questions, consisting of an assessment between expectations and reality. The scale used in the questionnaireusing a Likert scale was distributed to 100 respondents who were selected based ona simple random sampling technique. The data were analyzed using descriptiveanalysis by calculating the average variable score, then measuring the CustomerSatisfaction Index (CSI). The results showed that overall users were satisfied withthe performance of ServQual's attributes in implementing e-learning at Al-GhifariUniversity during the adaptation period for the new habits of the COVID-19pandemic.
The Societal Consequences of Insecure Employment: Job Insecurity, Stress, and Employee Retention In A Developing Country Context Eny Nuryani Resmiati; Edwar Agustian
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 23 No. 1 (2025): Jurnal Dialektika: Jurnal Ilmu Sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

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Abstract

Employee turnover has emerged as a critical concern in Indonesia's industrial sector, especially within manufacturing firms employing non-permanent labor contracts. The increasing prevalence of job insecurity and elevated work-related stress has prompted serious concerns regarding employee retention and organizational performance. This study aims to examine the influence of job insecurity and job stress on turnover intention in the context of a manufacturing company in West Java, Indonesia. The urgency of the research lies in addressing psychological and organizational challenges that directly impact workforce stability. A quantitative approach with a descriptive-verificative design was employed. Data were collected from 145 employees using structured questionnaires and analyzed using path analysis to estimate direct and indirect effects. The study measured job insecurity, job stress, and turnover intention using validated instruments and tested their reliability and validity prior to analysis. The findings indicate that job insecurity has the most substantial effect on turnover intention, followed by job stress. Together, these variables explain 64.4% of the variance in turnover intention. The study reveals that perceived employment instability and psychological strain are key drivers of turnover behavior. Practical implications include the need for organizations to improve employment stability and implement stress management programs. This research contributes to human resource management literature by emphasizing the societal consequences of insecure employment in developing economies and recommends future studies to expand the model with broader psychological and organizational factors.
Co-Authors Edwar Agustian Taufiq Rahmat