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All Journal Jurnal Kewarganegaraan Journal of Indonesian Management
Salehan, Salehan
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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Service Relationship With Customer Satisfaction PT. Bank Rakyat Indonesia (Persero) Tbk Bengkulu Branch Herman, Herman; Salehan, Salehan
Journal of Indonesian Management Vol. 1 No. 4 (2021): December
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v1i4.360

Abstract

The purpose of this study was to determine the relationship between service and customer satisfaction of PT. Bank Rakyat Indonesia (Persero) Tbk Bengkulu Branch. The design used is Spearman Rank Correlation. The population is the average number of current account customers of PT. Bank Rakyat Bengkulu (Persero) Tbk Bengkulu Branch who transacted within one week amounted to 60 people, while the research sample consisted of 30 people calculated using the Notoatmojo formula and selected using a simple purposive technique. Using primary data by distributing questionnaires to current account customers who are transacting at PT. Bank Rakyat Indonesia (Persero) Tbk Bengkulu Branch, analyzed using Sperman Rank Correlation. The results showed that the calculated rho value was greater than the table rho value (0.520 > 0.478) at an error level of 1% and n = 30. The conclusion of the study was that there was a positive and significant relationship between service and customer satisfaction at PT. Bank Rakyat Indonesia (Persero) Tbk Bengkulu Branch.
Faktor Determinan Kinerja Karyawan pada Suku Dinas Kependudukan dan Pencatatan Sipil Kotamadya Jakarta Pusat Suharyat, Yayat; Sari, Ade Risna; Salehan, Salehan; Kristanti, Desi; Hendrawan, Henky; Susanto, Primadi Candra; Kusnadi, Iwan Henri; Magdalena, Magdalena
Jurnal Kewarganegaraan Vol 6 No 3 (2022): October 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (220.879 KB) | DOI: 10.31316/jk.v6i3.3952

Abstract

AbstrakTujuan Penelitian untuk mengidentifikasi pengaruh dan motivasi terhada kinerja karyawan Suku Dinas Kependudukan dan Pencatatan Sipil Jakarta Pusat. Penelitian ini menggunakan metode deskriptif kuantitatif. Data dikumpul dengan menyebarkan kuesioner melalui Google Form, dengan melibatkan 80 responden karyawan Suku Dinas Kependudukan dan Pencatatan Sipil Jakarta Pusat. Hasil penelitian ini menunjukkan bahwa pelatihan kerja memiliki pengaruh positif terhadap kinerja karyawan dan Motivasi kerja memiliki pengaruh positif terhadap kinerja karyawan serta pelatihan dan motivasi berpengaruh secara simultan terhadap kinerja karyawan.Kata Kunci: Pelatihan, Motivasi, Kinerja Karyawan
Co-Authors desi kristanti, desi Hendrawan, Henky Jayawarsa, A.A. Ketut Kusnadi, Iwan Henri Magdalena Magdalena Primadi Candra Susanto Sari, Ade Risna Yayat Suharyat