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All Journal Jurnal Titra COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Abdimas Indonesian Journal
Martin Agusta
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Religion Humanities Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences

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Perancangan dan Perbaikan Dokumen Mutu Departemen PPIC di PT Astra Otoparts Divisi Adiwira Plastik Agusta, Martin; Octavia, Tanti
Jurnal Titra Vol 1, No 2 (2013)
Publisher : Jurnal Titra

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (78.005 KB)

Abstract

Quality Document for PPIC Department (business process, standard operating procedure, work instruction and supporting document) was last updated in 2003, so it does not fit anymore. This condition causes high variation of work, obtructs the application of Toyota Production Sustem and ISO 9001. This problem can be solved by designing the new quality document. Results obtained 17 existing WI deleted, 6 existing  SOP revised, 31 existing WI revised, 2 proposed SOP and 130 proposed  WI added. Business process, supporting documents (form and standard) and tools are also improved in order to support the new quality document. Lastly, controlling system is designed to ensure that quality document always fits with actual condition.
Perancangan dan Perbaikan Dokumen Mutu Departemen PPIC di PT Astra Otoparts Divisi Adiwira Plastik Martin Agusta; Tanti Octavia
Jurnal Titra Vol 1, No 2 (2013)
Publisher : Jurnal Titra

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (454.428 KB)

Abstract

Quality Document for PPIC Department (business process, standard operating procedure, work instruction and supporting document) was last updated in 2003, so it does not fit anymore. This condition causes high variation of work, obtructs the application of Toyota Production Sustem and ISO 9001. This problem can be solved by designing the new quality document. Results obtained 17 existing WI deleted, 6 existing  SOP revised, 31 existing WI revised, 2 proposed SOP and 130 proposed  WI added. Business process, supporting documents (form and standard) and tools are also improved in order to support the new quality document. Lastly, controlling system is designed to ensure that quality document always fits with actual condition.
Peran Dan Tanggung Jawab Pihak Rumah Sakit Dalam Pelayanan Kesehatan Terhadap Pasien Pengguna Badan Penyelenggara Jaminan Sosial (Bpjs) Kesehatan Agusta, Martin; Paramarta, Vip; Purwanda, Eka
Abdimas Indonesian Journal Vol. 4 No. 2 (2024)
Publisher : Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/aij.v4i2.467

Abstract

This research aims to analyze the role and responsibilities of hospitals in health services for patients using the Health Social Security Administering Agency (BPJS). Optimal health services for BPJS patients are very important, considering the number of beneficiaries continues to increase in Indonesia. A descriptive qualitative approach was used in this research involving in-depth interviews, participant observation, and documentation analysis. Research participants consisted of medical personnel, hospital management, and BPJS patients in several hospitals registered as BPJS Health partners. The research results show that although hospitals have tried to meet BPJS service standards, there are various challenges, including limited resources and gaps in access to health facilities. Apart from that, communication and coordination skills between the hospital and BPJS are also important factors in providing efficient services. This study recommends increasing training for health workers and strengthening the coordination system between hospitals and BPJS to improve the quality of health services for BPJS patients.
E- Business dan E- Commerce Rohmatillah, Ayu Saputri; Butandy, Celcius; Rafif Ferdian, Farrel; Agusta, Martin; Yudha Pratama, Moh. Andre
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 3 No. 11 (2024): COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v3i11.1256

Abstract

Perkembangan teknologi informasi, terutama dalam hal e-commerce, memberikan peluang dan tantangan bagi perusahaan untuk terus berkembang dan bersaing di pasar yang semakin kompleks. Tujuan penelitian melibatkan pemahaman konsep e-business dan e-commerce, manfaatnya bagi pelaku usaha, serta kendala yang mungkin timbul dalam penerapannya. Metode penelitian yang digunakan adalah kualitatif dengan kajian pustaka sebagai pendekatan utama. Studi literatur dilakukan untuk memahami konsep e-business dan e-commerce, strategi pengembangan bisnis menggunakan teknologi ini, serta pengalaman perusahaan dalam mengaplikasikannya. Hasil penelitian mengidentifikasi komponen-komponen utama e-business dan e-commerce, seperti website, database produk/jasa, sistem manajemen pesanan, sistem pembayaran, sistem pengiriman, sistem manajemen pelanggan, dan lainnya. Pengaplikasian e-commerce mencakup toko online, pemesanan makanan, pemesanan tiket dan perjalanan, lelang online, marketplace, dan lain-lain.Simpulan dari penelitian ini menunjukkan bahwa e-business dan e-commerce bukan hanya pilihan, melainkan kebutuhan mutlak dalam era digital. Inovasi terus menjadi kunci kesuksesan, sementara keamanan informasi dan privasi pelanggan menjadi tantangan utama. Perusahaan perlu beradaptasi, mengembangkan strategi cerdas, dan terus-menerus mencari cara untuk memberikan nilai tambah kepada pelanggan dalam lingkungan bisnis yang terus berkembang.
Co-Authors Butandy, Celcius Eka Purwanda, Eka Rafif Ferdian, Farrel Rohmatillah, Ayu Saputri Tanti Octavia Tanti Octavia Vip Paramarta Yudha Pratama, Moh. Andre