Article Per Year (5 Year)
p-Index From 2020 - 2025
0
P-Index
This Author published in this journals
All Journal Students´ Journal of Economic and Management
12.05.51.0184 Aldila Fitri Nur Rizky
Unknown Affiliation
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
TINGKAT KEPUASAN NASABAH TABUNGAN iB ATAS KUALITAS PELAYANAN PT. BANK PERMATA SYARIAH CABANG SEMARANG Aldila Fitri Nur Rizky, 12.05.51.0184; Kasmari, Kasmari
Students Journal of Economic and Management Vol 3, No 2 (2014): Vol. 3 No. 2 Edisi Oktober 2014
Publisher : Students Journal of Economic and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aimed to determine the extent to which the dimensions of service quality (Tangibles, Empathy, Assurance, Responsiveness, and Reliability) which has influence on Bank Permata Syariah Branch Semarang customer’s satisfaction. The type of study is a descriptive analytic. The data used in this study is the primary data obtained from questionnaires filled by the respondents. The population in this research is the entire customer tabungan  iB, the sample of 100 people who used the technique accidental-purposive sampling. Analysis of the data used in this study is the Importance and Performance Analysis and Cartesian Diagram  that will show the level of alignment between customer’s expectations and service performance. Keyword: customer satisfaction, service quality, Importance and Performance Analysis, Cartesian Diagram
Co-Authors Kasmari .