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All Journal Jurnal Kajian Ilmiah Jurnal ABDIMAS (Pengabdian kepada Masyarakat) UBJ
Arifianto, M Lukman
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Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Pelatihan Komunikasi Pelayanan Costumer Experience (CX) Pada Komunitas Kedai Kopi Bekasi Timur Untuk Meningkatankan Kepuasan Pelanggan Prasojo, Prasojo; Arifianto, M Lukman; Irfansyah, Azhar
Jurnal Pengabdian kepada Masyarakat UBJ Vol. 7 No. 1 (2024): January 2024
Publisher : Lembaga Penelitian Pengabdian kepada Masyarakat dan Publikasi Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/7tf20p92

Abstract

The Covid pandemic has changed customer service expectations for coffee shop managers. Customers expect service adaptations based on post-pandemic situations and conditions so that their needs continue to be met. Not all coffee shop managers can immediately adapt to customer desires, so they need to get assistance to be able to adapt to customer demands. Currently the situation has begun to shift from a pandemic to an endemic, of course customer expectations have also changed again. Therefore, this community service activity with an entrepreneurial scheme has a moment of urgency to provide a solution to the problem of adapting coffee shop managers to customer expectations. In general, the community service activities for the entrepreneurship scheme are focused on increasing the management capacity and capability of partner coffee shop entrepreneurs in East Bekasi through a customer survey process. At a further stage, this community service activity will carry out a series of training and assistance to adapt management and standard operational procedures (SOP) for coffee shop management to suit customer expectations. The survey results will be tabulated and analyzed as material for adapting management and management SOPs to suit customer expectations
Pelatihan Komunikasi Pelayanan Untuk Peningkatan Kepuasan Pelanggan Di Masa Pandemi Prasojo, Prasojo; Arifianto, M Lukman; Irfansyah, Azhar
Jurnal Pengabdian kepada Masyarakat UBJ Vol. 6 No. 2 (2023): June 2023
Publisher : Lembaga Penelitian Pengabdian kepada Masyarakat dan Publikasi Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/39cgvy81

Abstract

The covid-19 pandemic has entered human life in a short time. This causes several aspects of human life to experience shocks, including currency. Many product scopes have been affected by this pandemic, including the food and beverage business sector. The food and beverage business sector must remain active and think of ways to attract customers and make these customers satisfied with the services provided. In the context of customer satisfaction, customer satisfaction is not necessarily obtained at that time instantly because their needs are met. Customer satisfaction is established and maintained by fulfilling personal needs and touching the emotional aspects of customers. Solidarity, the sensitivity of being part of a family, is the satisfaction customers want during the pandemic and becomes the new normal.
Pelaksanaan Pelatihan Metodologi Penelitian Sosial Untuk Memahami Fenomena Sosial Kemiskinan Perkotaan Bersama Serikat Perjuangan Rakyat Indonesia (SPRI) Jakarta Barat Puspita , Ratna; Polimpung, Hizkia Yosias; Irfansyah, Azhar; Arifianto, M Lukman; Prasojo, Prasojo
Jurnal Pengabdian kepada Masyarakat UBJ Vol. 5 No. 1 (2022): January 2022
Publisher : Lembaga Penelitian Pengabdian kepada Masyarakat dan Publikasi Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/2ns1hr89

Abstract

In the process of thinking, humans need a methodology as a guide to be orderly and directed. Likewise in understanding social phenomena. For ordinary people, social phenomena are seen as a daily reality. For researchers, behind a social phenomenon there is a discrepancy between the ideal concept and reality. This community service activity was carried out to provide training to the Indonesian People's Struggle Union – Serikat Perjuangan Rakyat Indonesia (SPRI). SPRI as a non-profit organization that focuses on urban poverty issues requires a way to use research methodologies in a short, fast and precise way in understanding and finding solutions to poverty problems in the capital city of Jakarta. This training is carried out by providing material ranging from the basic understanding of research to the process of using the preparation of research methodologies to support the tasks of SPRI.
Sekuritisasi Pandemi Covid-19 Di Indonesia Prasojo, Prasojo; Arifianto, M Lukman; Irfansyah, Azhar
Jurnal Kajian Ilmiah Vol. 23 No. 2 (2023): May 2023
Publisher : Lembaga Penelitian, Pengabdian Kepada Masyarakat dan Publikasi (LPPMP)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/y74dyt57

Abstract

This study aims to examine the theory of securitization and relate it to the strategy undertaken by the Indonesian government to deal with the Covid-19 pandemic. This is interesting to study because the main demands on every country during this pandemic are; what to do, how to do it, is the strategy for handling Covid-19 by the state the answer for the wider community? This question is the duty of the state to be able to provide a sense of security for the community. The research methodology will be carried out under a qualitative umbrella with the thick description method. The results found in this study were that Indonesia initially considered Covid-19 only as a health problem before the WHO gave an appeal. It can be said that this appeal is a norm that was formed in which Indonesia must implement an appeal from WHO. This is a turning point for the Indonesian government in dealing with the spread of Covid-19. In addition to forming this justification, the Indonesian people are also an important object in tackling the spread of COVID-19 in Indonesia where the level of discipline of the Indonesian people determines the success of the Indonesian Government's direction in the issue of the spread of COVID-19 as a security issue.
Co-Authors IRFANSYAH, AZHAR Polimpung, Hizkia Yosias Prasojo, Prasojo Puspita , Ratna