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All Journal International Journal of Travel, Hospitality and Events Flight Attendant Kedirgantaraan: Jurnal Public Relation, Pelayanan, Pariwisata
Soemarni, Lyly
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Aerospace Engineering Decision Sciences, Operations Research & Management Education Social Sciences Transportation Other

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INOVASI KUDAPAN FRUIT LEATHER BERBASIS BUAH JERUK SEBAGAI BUAH TANGAN KHAS BANYUWANGI Cornelius Daven Dwinovandi; Soemarni, Lyly
Jurnal Flight Attendant Vol 5 No 2 (2023): Jurnal Flight Attendant Kedirgantaraan
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/attendant-dirgantara.v5i2.1055

Abstract

Tujuan: Untuk menciptakan produk kudapan dari wilayah Banyuwangi dengan menggunakan buah jeruk yang merupakan komoditi lokal sebagai solusi dari kelebihan hasil panen. Metode: Menggunakan uji organoleptik dengan melibatkan 25 panelis yang menilai warna, aroma, tekstur, dan rasa, kemudian data dianalisis dengan menggunakan Uji One Way Anova dan Uji Duncan untuk membantu menentukan perbedaan dalam uji hedonik dan uji kualitas hedonik dengan 5 sampel yaitu 0%, 40%, 60%, 80%, dan 100%.%. Implikasi: Sampel yang mengandung 40% karagenan mendapatkan nilai yang paling tinggi dan paling disukai dalam hal warna, aroma, rasa, dan tekstur
The Effect of Service Quality on Tourist Satisfaction in The Implementation of CHSE at Museum Nasional Jakarta Soemarni, Lyly; Huvianta, Harny
International Journal of Travel, Hospitality and Events Vol. 2 No. 1 (2023): International Journal of Travel, Hospitality and Events
Publisher : The Postgraduate School of Tourism Sahid Polytechnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56743/ijothe.v2i1.226

Abstract

Purpose: The study was to determine the effect of service quality on the implementation of CHSE on the level of tourist satisfaction while visiting Museum Nasional in Jakarta. Research Methods: The data used in this study are primary data obtained by distributing questionnaires to visitors of Museum Nasional aged 18 years and over and used purposive sampling. The analytical method used   is simple linear regression analysis. Results and discussion: The Museum Nasional has implemented CHSE in its operational activities quite well, this can be seen from the results of the survey data obtained in this study, although there are still parts of the service that must be improved. Implication: The quality of service in the CHSE implementation have a direct effect toward tourists’ satisfaction.   Keywords: CHSE, Tourist Satisfaction, Service Quality.
Co-Authors Cornelius Daven Dwinovandi Huvianta, Harny Maulida, Putri Parantika, Asep