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Asikin, Asep
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Civil Engineering, Building, Construction & Architecture Transportation

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ANALISIS PENILAIAN PENGGUNA TERHADAP LAYANAN DI TERMINAL BUMIAYU DENGAN MENGGUNAKAN METODE IMFORTANCE PERFORMANCE ANALISYS (IPA) Asikin, Asep; Rizani, Mohammad Debby; Yudaningrum, Farida
Jurnal Teknik Sipil Giratory UPGRIS Vol 2, No 2: Desember 2021
Publisher : Universitas PGRI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (635.722 KB) | DOI: 10.26877/giratory.v2i2.11411

Abstract

Terminal bus Bumiayu terletak di utara perempatan Langkap, jenis terminal ini yaitu termasuk terminal tipe-B dan setiap harinya terminal ini selalu ramai di padati penumpang terlebih lagi pada sore hari. Transportasi bus memerlukan prasarana infrastruktur pendukung yaitu berupa terminal bus karena apapun moda transportasi yang digunakan tidak akan berjalan dengan baik apabila tidak terdapat prasarana yang mendukungnya. Oleh karena itu, kemudian tidak hanya infrastruktur yang memadai terminal bus juga perlu memiliki standar kualitas pelayanan yang baik dan memadai. Kualitas pelayanan terminal dapat diketahui dengan menggunakan tingkat kepuasan pengguna layanan terminal. Berdasarkan analisa Importance Performance Analisys (IPA) Fasilitas ruang P3K, ruang informasi dan kesetaraan tidak ada, artinya tidak sesuai dengan Peraturan Menteri Perhubungan Republik Indonesia No. 40 tahun 2015.
ANALISIS PENILAIAN PENGGUNA TERHADAP LAYANAN DI TERMINAL BUMIAYU DENGAN MENGGUNAKAN METODE IMFORTANCE PERFORMANCE ANALISYS (IPA) Asikin, Asep; Rizani, Mohammad Debby; Yudaningrum, Farida
Jurnal Teknik Sipil Giratory UPGRIS Vol 2, No 2: Desember 2021
Publisher : Universitas PGRI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26877/giratory.v2i2.28476

Abstract

The Bumiayu bus terminal is located north of the Langkap intersection, this type of terminal is a type-B terminal and every day this terminal is always crowded with passengers, especially in the afternoon. Bus transportation requires supporting infrastructure in the form of a bus terminal because whatever mode of transportation is used it will not work well if there is no infrastructure that supports it. Therefore, not only adequate infrastructure, bus terminals also need to have good and adequate service quality standards. The quality of terminal services can be determined by using the level of satisfaction of terminal service users. Based on the analysis of Importance Performance Analysis (IPA) First aid room facilities, information space and equality do not exist, meaning that they are not in accordance with the Regulation of the Minister of Transportation of the Republic of Indonesia No. 40 in 2015.
Co-Authors Mohammad Debby Rizani Yudaningrum, Farida