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All Journal JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK Jurnal Surya Teknika
Sundari, Mela
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Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering Mechanical Engineering Transportation

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The Analysis Of Blood Supply Chain Performance Based On Supply Chain Operation Reference Model And Causal Loop Diagram Approach Mulyadi, Agus; Meirizha, St. Nova; Qurthuby, Muhammad; Sundari, Mela
Jurnal Manajemen Industri dan Logistik Vol 7, No 2 (2023): page 205 - 353
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v7i2.1223

Abstract

This study evaluates the effectiveness of the blood supply chain and determines potential causes of substandard supply chain performance. Unfulfilled demand for blood at UDD PMI Indragiri Hilir in 2021 reached 970 bags, or 14.1% of all orders. The method used is SCOR (supply chain operation references) and CLD (cause loop diagram). The novelty of this research is applying the SCOR model to holistically measure the blood supply chain's performance and determine the leading causes of low performance. The total value of supply chain performance is 77.78, which is a good category. The results show that Five matrices fall into the low-performance process on the Production attribute (28.24), Capacity Utilization Screening (37.50), Capacity Utilization of Blood Quarantine Storage Cabinets (39.01), Capacity Utilization of Healthy Blood (44.44), and Capacity Utilization Crossmatch (33.3). Based on CLD analysis, potential root causes of the low performance of the supply chain with the CLD model are five low-performance matrices on production attributes influenced by voluntary donors and replacement donors, the number of donors, and blood tapping.
The Analysis Of Blood Supply Chain Performance Based On Supply Chain Operation Reference Model And Causal Loop Diagram Approach Mulyadi, Agus; Meirizha, St. Nova; Qurthuby, Muhammad; Sundari, Mela
Jurnal Manajemen Industri dan Logistik Vol. 7 No. 2 (2023): November 2023
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v7i2.1223

Abstract

This study evaluates the effectiveness of the blood supply chain and determines potential causes of substandard supply chain performance. Unfulfilled demand for blood at UDD PMI Indragiri Hilir in 2021 reached 970 bags, or 14.1% of all orders. The method used is SCOR (supply chain operation references) and CLD (cause loop diagram). The novelty of this research is applying the SCOR model to holistically measure the blood supply chain's performance and determine the leading causes of low performance. The total value of supply chain performance is 77.78, which is a good category. The results show that Five matrices fall into the low-performance process on the Production attribute (28.24), Capacity Utilization Screening (37.50), Capacity Utilization of Blood Quarantine Storage Cabinets (39.01), Capacity Utilization of Healthy Blood (44.44), and Capacity Utilization Crossmatch (33.3). Based on CLD analysis, potential root causes of the low performance of the supply chain with the CLD model are five low-performance matrices on production attributes influenced by voluntary donors and replacement donors, the number of donors, and blood tapping.
PENGUKURAN KEPUASAN PELANGGAN SERVICE DEPARTEMENT PT. UNITED TRACTORS TBK CABANG PEKANBARU MENGGUNAKAN METODE KANO anggraini, Denny astrie; Sundari, Mela
JURNAL SURYA TEKNIKA Vol. 9 No. 1 (2022): JURNAL SURYA TEKNIKA
Publisher : Fakultas Teknik UMRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37859/jst.v9i1.3765

Abstract

United Tractors Tbk adalah perusahaan yang menyediakan alat berat, spare parts dan jasa mekanik terkemuka kelas dunia di Indonesia. Service department merupakan salah satu department di perusahaan yang mempunyai peranan penting dan juga memberikan pengaruh dalam pencapaian prestasi perusahaan. Namun masih terdapat beberapa keluhan pelanggan seperti lead time, ketidaksigapan mekanik, dan kurangnya stok parts kerap menjadi alasan ketidakpuasan pelanggan. PT. United Tractor memiliki target ketidakpuasan pelanggan kurang dari 5%, sedangkan angka ketidakpuasan pelanggan mencapai 6% yang terbilang cukup besar, oleh sebab itu perlu dilakukan pengukuran kepuasan pelanggan service departement PT. United Tractors Tbk Cabang Pekanbaru Menggunakan Metode KANO. Setelah melakukan perhitungan dan pengolahan data sesuai dengan model KANO, maka didapatkan atribut yang harus diperbaiki dengan kategori must-be, one dimension dan attractive agar tingkat kepuasan dari konsumen tersebut meningkat. Berdasarkan hasil perhitungan metode KANO, didaptkan beberapa atribut yang harus diperhatikan pada kuadran must-be adalah kelengkapan peralatan bengkel, kemampuan staf menjelaskan mengenai perbaikan, biaya, dan estimasi waktu perbaikan kepada pelanggan, kemampuan staf dalam berkomunikasi, menjawab pertanyaan atau keluhan pelanggan, kesigapan mekanik dalam merespond keluhan pelanggan, pengecekan alat berat secara detail, kemudahan memperoleh informasi, dan adanya garansi service apabila pekerjaan melebihi batas waktu, dan juga terjadi trouble shooting.
Co-Authors Agus Mulyadi Denny Astrie Anggraini, Denny Astrie Meirizha, St Nova Mulyadi, Agus Qurthuby, Muhammad