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All Journal PROSIDING SEMINAR NASIONAL Jurnal Statistika Universitas Muhammadiyah Semarang Jurnal Pengabdian Masyarakat Intimas (Jurnal INTIMAS): Inovasi Teknologi Informasi Dan Komputer Untuk Masyarakat Prosiding University Research Colloquium Safari : Jurnal Pengabdian Masyarakat Indonesia RESLAJ: Religion Education Social Laa Roiba Journal Journal of applied statistics and data mining
Atika Nurani Ambarwati
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Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health Social Sciences Other

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Journal : PROSIDING SEMINAR NASIONAL

 1 
PENGELOMPOKAN KABUPATEN/KOTA DI JAWA TENGAH BERDASARKAN KARAKTERISTIK KESEJAHTERAAN RAKYAT MENGGUNAKAN METODE WARD’S Shofa Kartikawati; Atika Nurani Ambarwati
PROSIDING SEMINAR NASIONAL & INTERNASIONAL 2017: Prosiding Seminar Nasional Pendidikan, Sains dan Teknologi
Publisher : Universitas Muhammadiyah Semarang

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Abstract

The welfare of the people is a condition in which a citizen can fulfill and sufficiently fulfill the needs of his life, both material and spiritual. The welfareof the people is one of the goals of the Unitary State of the Republic ofIndonesia which is established in the preamble of the 1945 Constitution.Central Java Province in 2015 is included in the 5 provinces with the largestpopulation in Indonesia with a population growth of 0.15 percent compared to2014. As for the population density reached 1038 inhabitants / km2. With thesecond poorest in Indonesia. The purpose of this paper is to know the groups ofdistricts / municipalities in Central Java based on the characteristics of people'swelfare and characteristics of each group of districts / cities based on thecharacteristics of people's welfare. The data analyzed is data taken from theCentral Statistics Agency (BPS) of Central Java Province in 2015. Variablesused are Poor People, Human Development Index, Open Unemployment Rate,Infant Mortality Rate, District / City Minimum Wage, Population Density andGRDP Per Capita. The method used is hierarchy method, agglomerativetechnique and distance measure Euclidean distance. Based on the results of theanalysis can be concluded that the district / city in Central Java can be groupedinto 3 clusters. Cluster 1 consists of 16 districts and 1 city with medium welfarelevel, cluster 2 consists of 12 districts that have low level of people's welfare,cluster 3 consists of 1 regency and 5 cities with high people welfare level. Kata kunci:  Cluster Analysis, People Welfare, Ward’s.
ANALISIS TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN YANG DIBERIKAN OLEH RUMAH SAKIT DENGAN METODE SERVQUAL, IMPORTANCE PERFORMANCE ANALYSIS DAN CUSTOMER SATISFACTION INDEX Ega Subiyantoro; Atika Nurani Ambarwati
PROSIDING SEMINAR NASIONAL & INTERNASIONAL 2017: Prosiding Seminar Nasional Pendidikan, Sains dan Teknologi
Publisher : Universitas Muhammadiyah Semarang

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Abstract

Given the importance of health services for every resident, making a hospitalhas an important role in responding to the community's need for healthservices. Health services should be enjoyed by all communities. The role of thehospital as a curative, rehabilitative, promotive and preventive serviceprovider, occupies an important role in the health service system, so efforts toimprove the quality of hospital services become a priority in healthdevelopment. It is feasible to strive for the whole society to enjoy health servicesin an affordable and evenly served (Azwar, 1996), in the research of patientsatisfaction on services provided by this hospital will use three methods ofcustomer satisfaction that is Method Imprtance Perfomance Analysis , ServqualMethod, Customer Method and Satisfaction Index. By using research variablesare responsiveness, reliability, assurance, empathy and physical evidence.Based on servqual analysis there are still many negative values, this indicatesthat the patient has not felt not satisfied with the services provided by thehospital or the quality of service has not been able to satisfy the patient. Basedon the Cartesian diagram of Importance Perfomance Analysis, patients feel lesssatisfied with service performance compared to service satisfaction, wherepatients consider less important service performance for patients but theimplementation is considered normal. Based on the value of customersatisfaction index service performance criteria provided by the hospital is stillnot good degan CSI value of 32.9%Keywords: Importance Performance and Analysis, Kepuasan Pelanggan, Servqual dan Customer Satisfaction Index
Co-Authors Adiyah Mahiruna Andriani, Nadia Dwi Ega Subiyantoro HENI SULISTIYOWATI Intan Kurnia Dewi Khikmah, Laelatul Lisa Novia Fitriasari Nadya Chania Rahma, Elnisa Fifka Pramesti Reksa Nila Anityaloka Safaat Yulianto Shofa Kartikawati Sifa’ul Kumairoh Sulistijanti, Wellie Tohar, Yoga Fauzi Wijayaningrum, Taswati Nova Yulianto, Safaat Zakaria Bani Ikhtiyar