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All Journal Jurnal Ilmu Administrasi Negara (JUAN) JPBM - Journal of Policy and Bureaucracy Management
Harmitalia, Mita
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Social Sciences

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EFEKTIVITAS APLIKASI PENDAFTARAN ANTRIAN PASPOR ONLINE DI KANTOR IMIGRASI KELAS 1 TPI (TEMPAT PEMERIKSAAN IMIGRASI) KOTA SAMARINDA PROVINSI KALIMANTAN TIMUR Harmitalia, Mita; Irawan, Bambang; Khaerani, Thalita Rifda
Jurnal Ilmu Administrasi Negara (JUAN) Vol 10 No 1 (2022): Jurnal Ilmu Administrasi Negara (JUAN)
Publisher : Program Studi Ilmu Administrasi Negara FISIP UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/juan.v10i1.3779

Abstract

Currently, the world is experiencing an era of disruption. This encourages changes in public sector business processes that impact old business models that must be adapted to the times, so service ideology must also follow the technological era. This study aimed to analyze the effectiveness of using an online registration application at the Kantor Imigrasi Kelas I TPI Samarinda. The method used in this study uses a qualitative descriptive approach with observation, interviews, and documents techniques. It uses the Mary de Chesnay Qualitative Data analysis model with the stages of data collection, raw data description, data reduction, data categorization, and constructing categorical relationships. The results showed that the implementation of APAPO at the Kantor Imigrasi Kelas 1 TPI Samarinda has been running effectively. This is illustrated by the absence of queues, the quota of passport applicants at APAPO provided is always available, and there is no brokering practice. APAPO outreach has been held through social media such as Instagram, Facebook, Twitter, and on print media in the form of newspapers, brochures, pamphlets, banners, and display screens. The existence of APAPO at the Kantor Imigrasi Kelas 1 TPI Samarinda really helps the community be more effective in making passports and becomes more efficient because it saves time and costs compared to before using the offline queue. Another finding that is no less important is that there are inhibiting factors in applying APAPO. At the same time, the obstacles are network quality constraints, applications that sometimes error, websites that cannot be reached to register online, and APAPO, which can only be uploaded via mobile phones with the Android system and literacy. Digital society is still low.
EFEKTIVITAS DAN EFIESIENSI PENERAPAN APLIKASI PENDAFTARAN ANTRIAN PASPOR ONLINE DI KANTOR IMIGRASI KELAS 1 TPI SAMARINDA Harmitalia, Mita; Irawan, Bambang; Khaerani, Thalita Rifda
Journal of Policy & Bureaucracy Management Vol 2 No 2 (2021): Journal of Policy and Bureaucracy Management
Publisher : Program Studi Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54144/jpbm.v2i2.24

Abstract

Online Passport Queue Registration Application (OPQRA) is an innovation in the Document Application Service Travel of the Republic of Indonesia (Passport). By using qualitative descriptive methods, this study aims to determine and analyse the effectiveness and efficiency of the implementation of OPQRA at the Immigration Office Class 1 Immigration Checkpoint (IC) Samarinda and to describe thoroughly the differences between the application of offline queuing and online queuing using OPQRA, as well as the inhibiting factors in the implementation of OPQRA. The results showed that the implementation of OPQRA at the Immigration Office Class 1 Immigration Checkpoint Samarinda has been running effectively and efficiently, this can be proven by the absence of long queues, the quota of passport applicants at OPQRA provided is always available, there are no illegal levies or no practice brokering in passport services. OPQRA outreach has been held thorugh social media and print media. The existence of OPQRA really helps the community to be more effective in making passports as well as being more efficient because it saves time and costs compared to using an offline queue. Another finding is that there are inhibiting factors in the application of OPQRA in the form of network quality constraints, applications that sometimes have errors, websites that cannot be reached to register online, and OPQRA which can only be uploaded via mobile phones with an android system.
Co-Authors Bambang Irawan RR. Ella Evrita Hestiandari Thalita Rifda Khaerani, Thalita Rifda