Article Per Year (5 Year)
p-Index From 2020 - 2025
0.408
P-Index
This Author published in this journals
All Journal Indonesian Journal of Advanced Research (IJAR) Journal Of Public Policy (Social Politics) Sciences (Polisci)
Sutarjo, Moh.
Unknown Affiliation
Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
The Role of The Pospay Application in Driving Digital Transformation of Services at The Post Office Febrianto, Muhammad Rizky; Amanda, Dinda; Nursahidin, Nursahidin; Sutarjo, Moh.
Jurnal Polisci Vol 3 No 1 (2025): Vol 3 No 1 September 2025
Publisher : ann4publisher@gmail.com

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62885/polisci.v3i1.828

Abstract

Background. This study was conducted with the aim of promoting the digital transformation of public services through the use of the Pospay application at the Sindanglaut Post Office. The Pospay application is one of the innovations created by PT. Pos Indonesia, designed to facilitate the public in conducting various digital transactions. Digital transformation is a strategic step in improving service quality, accelerating transaction processes, and expanding service reach to the public. However, its implementation at the Sindanglaut KCP Post Office still faces various challenges, such as insufficient information being provided to the public about the Pospay application, a limited understanding of technology among the public, particularly among the elderly, and system issues, including buffering or server disruptions. Aims. The research aims to evaluate the extent to which digital service innovations. Methods. Bill payments and money transfers are available on the Pospay app. Compared to conventional methods, the public's acceptance of this technology is notable. Conclusion. This is achieved through a participatory approach, direct mentoring, and social media platforms, such as Instagram. Using Everett M. Rogers' Innovation Diffusion Theory and providing solutions based on the theory's indicators—Relative Advantage, Compatibility, Complexity, Trialability, and Observability. Implementation. The study found improvements in all aspects except Complexity, where the public still perceives the app as too complicated to use. Thus, the app is not yet fully optimized.
Data Integration Through Cirebon One Data Cerrly, Cerrly; As-syahrani, Nadia Safitri; Nursahidin, Nursahidin; Sutarjo, Moh.
Indonesian Journal of Advanced Research Vol. 4 No. 7 (2025): July 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijar.v4i7.15105

Abstract

Digital transformation enhances public service and government efficiency. Indonesia’s One Data Regulation supports integrated and quality data management. This qualitative policy study examines the implementation of the Cirebon One Data Policy using George C. Edward III’s framework (communication, resources, disposition, bureaucratic structure). Data were collected through interviews with Cirebon City DKIS officials. Findings indicate suboptimal implementation. Communication delays hinder data updates. Limited human resources and overlapping roles affect efficiency. Although data guardians show strong commitment, lack of sanctions weakens enforcement. Bureaucratic challenges arise from changing standards and limited data use. Despite efforts like technical training and evaluations by DKIS, several issues impede effective implementation. Improved coordination, enforcement mechanisms, and resource allocation are needed to optimize the Cirebon One Data Policy.
Co-Authors Amanda, Dinda As-syahrani, Nadia Safitri Cerrly, Cerrly Muhammad Rizky Febrianto Nursahidin, Nursahidin