Article Per Year (5 Year)
p-Index From 2020 - 2025
0.778
P-Index
This Author published in this journals
All Journal Journal of Social Research Indonesian Journal of Advanced Research (IJAR) Journal Of Public Policy (Social Politics) Sciences (Polisci)
Sutarjo, Moh.
Unknown Affiliation
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

Published : 4 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 4 Documents
Search

 1 
The Role of The Pospay Application in Driving Digital Transformation of Services at The Post Office Febrianto, Muhammad Rizky; Amanda, Dinda; Nursahidin, Nursahidin; Sutarjo, Moh.
Jurnal Polisci Vol 3 No 1 (2025): Vol 3 No 1 September 2025
Publisher : ann4publisher@gmail.com

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62885/polisci.v3i1.828

Abstract

Background. This study was conducted with the aim of promoting the digital transformation of public services through the use of the Pospay application at the Sindanglaut Post Office. The Pospay application is one of the innovations created by PT. Pos Indonesia, designed to facilitate the public in conducting various digital transactions. Digital transformation is a strategic step in improving service quality, accelerating transaction processes, and expanding service reach to the public. However, its implementation at the Sindanglaut KCP Post Office still faces various challenges, such as insufficient information being provided to the public about the Pospay application, a limited understanding of technology among the public, particularly among the elderly, and system issues, including buffering or server disruptions. Aims. The research aims to evaluate the extent to which digital service innovations. Methods. Bill payments and money transfers are available on the Pospay app. Compared to conventional methods, the public's acceptance of this technology is notable. Conclusion. This is achieved through a participatory approach, direct mentoring, and social media platforms, such as Instagram. Using Everett M. Rogers' Innovation Diffusion Theory and providing solutions based on the theory's indicators—Relative Advantage, Compatibility, Complexity, Trialability, and Observability. Implementation. The study found improvements in all aspects except Complexity, where the public still perceives the app as too complicated to use. Thus, the app is not yet fully optimized.
Data Integration Through Cirebon One Data Cerrly, Cerrly; As-syahrani, Nadia Safitri; Nursahidin, Nursahidin; Sutarjo, Moh.
Indonesian Journal of Advanced Research Vol. 4 No. 7 (2025): July 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijar.v4i7.15105

Abstract

Digital transformation enhances public service and government efficiency. Indonesia’s One Data Regulation supports integrated and quality data management. This qualitative policy study examines the implementation of the Cirebon One Data Policy using George C. Edward III’s framework (communication, resources, disposition, bureaucratic structure). Data were collected through interviews with Cirebon City DKIS officials. Findings indicate suboptimal implementation. Communication delays hinder data updates. Limited human resources and overlapping roles affect efficiency. Although data guardians show strong commitment, lack of sanctions weakens enforcement. Bureaucratic challenges arise from changing standards and limited data use. Despite efforts like technical training and evaluations by DKIS, several issues impede effective implementation. Improved coordination, enforcement mechanisms, and resource allocation are needed to optimize the Cirebon One Data Policy.
Implementation Of Online Passport Making Policy In Creating Good Governance At Tpi Cirebon Class I Immigration Office Kholis, Insan; Hertiansyah, Awaludin Putra; Nariyah, Hery; Sutarjo, Moh.
Journal of Social Research Vol. 3 No. 8 (2024): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v3i8.2175

Abstract

E-Passport has not achieved its goal of making passport services faster, clearer and more accountable since its launch as a public service. As a result, people have to come back repeatedly to get access to the app. This study investigates the use of e-government at the TPI Cirebon Class I Immigration Office. The aim is to find out how to use "Implementation of the Online Passport Creation policy in creating good governance at the TPI Cirebon Class I Immigration Office" and what efforts are being made by the TPI Cirebon Class I Immigration Office to overcome existing obstacles. This case study uses a qualitative study methodology descriptive. The purposive sampling method was used to select informants. Information was collected through interviews, documentation, and literature and field research. The UNDP theory uses nine components. The research results show that the system for making passports via the internet at the TPI Cirebon Class I Immigration Office has been running well and transparently in improving the quality of government. However, several supporting components are not yet perfect.
Quality Of Health Services For Bpjs Patients At Waled Hospital, Cirebon Regency Apriliani, Mulya; Febrianti, Sabrina Nur; Nariyah, Hery; Sutarjo, Moh.
Journal of Social Research Vol. 3 No. 8 (2024): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v3i8.2179

Abstract

This study aims to determine the quality of health services for patients of the Social Security Administering Agency (BPJS) at the Waled Regional General Hospital (RSUD), Cirebon Regency. A qualitative approach was used in this research, with a purpose sampling method to provide an overview of the phenomena that occurred. Service Quality based on the theory of Parasuraman, Zeithaml and Berry (1990) in Muninjaya (2011) contains five dimensions, namely reliability, responsiveness, assurance, empathy and physical evidence. The findings showed that it was not comfortable because there were several complaints regarding the cleanliness of the toilets, where some bathrooms had a slight smell and slippery floors. Second, the high number of patients registering causes long waiting times, indicating an inefficient registration process and having a negative impact on patient conditions. Third, the behavior of health workers who are less friendly and communicative reduces patient trust and comfort, emphasizing the importance of a professional and empathetic attitude. Fourth, the problem of collecting laboratory results yourself without going through a medical officer can cause delays in obtaining important medical information. Fifth, the queues at the drug collection counters cause many patients to have to buy medicines outside the Waled Regional Hospital pharmacy. Lastly, the lack of cleaning facilities and cleaning staff worsens hospital environmental conditions, lowering the standard of health services. These problems demand serious attention to improving the quality of health services that focus on cleanliness, efficiency, and better interaction between staff and patients.
Co-Authors Amanda, Dinda Apriliani, Mulya As-syahrani, Nadia Safitri Cerrly, Cerrly Febrianti, Sabrina Nur Hertiansyah, Awaludin Putra Hery Nariyah Kholis, Insan Muhammad Rizky Febrianto Nursahidin, Nursahidin