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User generated content sebagai strategi komunikasi pemasaran digital: studi kasus fenomena #shopeehaul Nisrina, Rumaysha Gikha
Jurnal Komunikasi Profesional Vol. 5 No. 6 (2021)
Publisher : Fakultas Ilmu Komunikasi Universitas dr. Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jkp.v5i6.4316

Abstract

The dynamic development of communication technology certainly brings changes in various aspects including marketing. The presence of digital channels brings new access for companies or brands to convey their marketing messages. The difference between analogue and digital marketing, of course, results in different marketing strategies. Changes in the orientation of the product to consumers also have an effect. In digital marketing, user generated content is an important feature, especially with the increasing number of social media users, including in Indonesia. As in the case of the '#Shopee Haul’ phenomenon, where user generated content becomes a digital marketing strategy that has a positive impact on product sales. This research focuses on how user generated content can be an effective digital marketing strategy from a user perspective, using descriptive qualitative methods and case studies. Primary data sources were obtained from interviews with informants who met the criteria (purposive sampling), and were supported by secondary data sources derived from participatory observation. As a result, user generated content can be an effective digital strategy due to the features attached to UGC itself, such as personal values and individual creativity, motivation to share information and social benefits.
Emotionally charged or politically rational? The preferences of digital users for the presidential candidates Ratu, Aurelius; Nisrina, Rumaysha Gikha; Setyaningsih, Yuni
Jurnal Kajian Komunikasi Vol 13, No 2 (2025): December 2025
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jkk.v13i2.63023

Abstract

Background: YouTube’s impact on shaping voters’s preferences during Indonesian presidential candidates is undeniably significant. As the second-most-used platform, its presence has transformed the communication model into a participatory one. However, as in any democratic climate, are these preferences driven by rational considerations or purely emotional factors? Objective: We explored how user comments on YouTube contribute to the construction of presidential candidate representation. We focused on the main framework, digital discourses, and shift patterns of digital user engagement between July and August 2023. Methods: We used qualitative content analysis and encoded comments from 20 political videos related to Ganjar, Prabowo, and Anies into eleven thematic categories. These categories are then analyzed through frequency mapping, word visualization (wordcloud), and cluster analysis. Results: We found that attributes related to intelligence, leadership, and change were consistently emphasized by digital users. The candidates who are perceived to be cognitively capable and reform-oriented were preferred by digital users. Meanwhile, problems related to corruption and race (SARA) remain, although they have decreased. We found that emotionally charged framing discourses, which in previous periods had proven effective in mobilizing political support, are now showing a decline in appeal, particularly among active digital users who tend to judge leadership in a more rational manner. Conclusion: We argue that YouTube serves as a participatory political landscape where user comments actively reshape the representation of candidates. This clearly challenges traditional charismatic authority and shows a shift in public expectations towards a rational-legal leadership. Implications: Given the tendency for political legitimacy to be determined by media logic, the candidates’s representations must take into account the public’s interests. This situation underscores a change in expectations of political legitimacy. It should remind us that people discuss non-media issues through media: social, economic, and political.