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All Journal Jurnal Vokasi Keteknikan
Mulyadi Nur
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Education Engineering Other

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SERVICE QUALITY MODEL ON PASSENGER SATISFACTION AT SULTAN HASANUDDIN MAKASSAR INTERNATIONAL AIRPORT MULYADI NUR; FATMAWATI SABUR
Jurnal Vokasi Keteknikan Vol 1 No 2 (2023): September 2023
Publisher : Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59562/jvkt.v1i2.6907

Abstract

Vocational education is a process of introducing practical subjects to the world of work through industrial visits, providing vocational guidance and providing applied teaching and training to people who need work. We use the term vocationalization which includes the meaning of vocationalization. Introduction to practical subjects in the world of work includes the development of vocational competencies, personality competencies, social competencies, soft skills, work skills, technical skills, vocational careers, salary systems, work systems, work safety, employment regulations and legislation and so on. Based on this, the research study aims to determine 1) The influence of check-in counter facilities on passenger satisfaction at Sultan Hasanuddin Makassar international airport. 2) The influence of Avsec facilities on passenger satisfaction at Sultan Hasanuddin Makassar international airport. The research method used is survey research with a quantitative approach. The results of this research indicate that there is an influence of service quality on passenger satisfaction at Sultan Hasanuddin Makassar International Airport. The test results show that tcount is greater than ttable. Service quality has a joint influence on the five variables tested on passenger satisfaction. The test results show that Fcount is greater than Ftable. So this research hypothesis is accepted.
ANALYSIS OF USABILITY ASPECTS USING ISO 25010 ON THE QUALITY OF THE SOFTWARE DIRECTIONS MOBILE APPLICATION FATMAWATI SABUR; MUHAMMAD YAHYA; PURNAMAWATI PURNAMAWATI; MULYADI NUR
Jurnal Vokasi Keteknikan Vol 1 No 2 (2023): September 2023
Publisher : Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59562/jvkt.v1i2.6908

Abstract

This research aims to determine the results of measuring product quality in the form of AMPA software (Mobile Directional Application) for the location of terminal service facilities at Sultan Hasanuddin Makassar International Airport. The subject of this research is AMPA software . The research procedure used is by adapting the Research and Development (R&D) development model with the ADDIE method with 5 (five) stages, namely: Analysis, Design, Development, Implementation, and Evaluation . The data source is quantitative data (questionnaire) which was tested using 100 respondents. The instrument used in data collection was a questionnaire instrument using a Likert scale. The data collection technique was carried out by observation and questionnaires. The data analysis technique used is descriptive analysis with reference to quantitative data obtained using the IBM SPSS statistical software program for Windows . The research results from the ISO 25010 test results on the usability aspect with 4 dimensions obtained an overall score in the quite decent category of 67.75%, the remainder in the less than feasible category of 15% and
Co-Authors Fatmawati Sabur Muhammad Yahya Purnamawati Purnamawati