Rucika, Nyoman Gde Dewa
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Peran Strategis Experiential Marketing dalam Membangun Kepuasan dan Loyalitas Wisatawan Domestik Nugraha, Lalu Maulana; Surata, I Ketut; Rucika, Nyoman Gde Dewa
Jurnal Ilmiah Global Education Vol. 6 No. 3 (2025): JURNAL ILMIAH GLOBAL EDUCATION
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v6i3.3973

Abstract

This study explores the strategic role of experiential marketing in enhancing tourist satisfaction and attitudinal loyalty among domestic tourists in West Lombok, Indonesia. As tourism competition increasingly emphasizes emotional engagement and personal experiences, understanding how these experiences translate into loyalty is essential. The research employed a quantitative method using Structural Equation Modeling–Partial Least Squares (SEM-PLS) to analyze data from 130 respondents who had visited tourist destinations in West Lombok. The findings indicate that experiential marketing significantly and positively impacts tourist satisfaction and attitudinal loyalty. The marketing dimensions of sense, feel, think, act, and relate, as conceptualized in experiential marketing theory, are shown to meaningfully contribute to positive visitor perceptions. Specifically, the sense dimension (feeling safe and comfortable) received the highest ratings, reflecting its critical role in visitor experience. Moreover, tourist satisfaction mediated the relationship between experiential marketing and attitudinal loyalty, confirming a partial mediation effect. This means that while experiential marketing directly influences loyalty, its impact is strengthened when tourists also feel satisfied with their overall experience. The results also demonstrate that attitudinal loyalty, such as the intention to revisit and willingness to recommend destinations, can be effectively nurtured through high-quality, emotionally engaging experiences. In conclusion, this research supports the idea that a strategically designed experiential marketing approach is essential in developing competitive and sustainable tourism destinations. Tourism stakeholders are encouraged to integrate sensory, emotional, and cognitive elements into their services to strengthen both satisfaction and long-term loyalty.
Peran Kreativitas dalam Sistem Kerja dan Kinerja Karyawan Life Hospitality Makassar Gunawan, Andri; Sihombing, Irene Hanna H.; Rucika, Nyoman Gde Dewa
Jurnal Ilmiah Global Education Vol. 6 No. 4 (2025): JURNAL ILMIAH GLOBAL EDUCATION
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v6i4.4422

Abstract

This study aims to analyze the effect of high-performance work systems on employee performance and innovative work behavior, with employee creativity as a mediating variable, at Life Hospitality Group Makassar. This study uses a quantitative approach for an exploratory purpose. The sampling technique used is exhaustive sampling, involving 127 employee respondents. Data analysis was conducted using Structural Equation Modeling Partial Least Square (SEM-PLS). The findings reveal that high-performance work systems have a positive and significant effect on employee performance, innovative work behavior, and employee creativity. Employee creativity also has a significant influence on both performance and innovative behavior. In addition to direct effects, creativity complementary mediates the relationship between high-performance work systems and both outcome variables. These results contribute theoretically to the development of human resource management literature, particularly in the context of implementing high-performance work systems in the Indonesian hospitality sector. Practically, the findings suggest that management at Life Hospitality Group Makassar should prioritize work system strategies that foster creativity to enhance employee performance and innovation.