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All Journal Jurnal Ilmiah Telsinas Elektro, Sipil dan Teknik Informasi The Journal of Management, Digital Business, and Entrepreneurship
Setiawan , I Gede Adi
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Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering

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The Influence of Service Quality and Product Quality on Consumer Satisfaction at McDonald's Nangka Denpasar Fast Food Restaurant Handayani, Ni Made Dwi; Setiawan , I Gede Adi
The Journal of Management, Digital Business, and Entrepreneurship Vol. 2 No. 01 (2024)
Publisher : PT. Global World Scientific

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58857/JMDBE.2024.v02.i01.p04

Abstract

Changes in modern society's lifestyle have driven an increase in food consumption in fast food restaurants, including McDonald's which is growing rapidly in Indonesia. In the context of tight business competition, service quality and product quality are two crucial factors that influence the level of consumer satisfaction. This study aims to analyze the effect of service quality and product quality on consumer satisfaction at McDonald's Nangka Denpasar. Service quality includes aspects such as reliability, responsiveness, assurance, empathy, and physical evidence, while product quality includes freshness, cleanliness, safety, consistency, and taste of food. Consumer satisfaction is positioned as a dependent variable influenced by both independent variables. This study uses a quantitative approach with associative methods and multiple linear regression analysis to test the formulated hypotheses. The population of the study were McDonald's Nangka Denpasar consumers who had consumption experience, with data collected through the distribution of Likert-scale questionnaires. Based on the results of the study, it was found that service quality had no effect on consumer satisfaction, while product quality had an effect on consumer satisfaction at McDonald's fast food restaurants on Jalan Nangka Denpasar. The results of this study are expected to provide empirical contributions in formulating strategies for improving fast food restaurant services and products that are more oriented towards customer needs and satisfaction. These findings can also be the basis for managerial decision making in order to increase customer loyalty and competitive advantage in the fast food restaurant industry.
Rancang Bangun Sistem Pengaman Kotak Dana Punia berbasis Mikrokontroler NodeMCU ESP32 dan Aplikasi Telegram Suriana , I Wayan; Setiawan , I Gede Adi; Graha, I Made Satya
Jurnal Ilmiah Telsinas Vol 4 No 2 (2021)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (950.219 KB) | DOI: 10.38043/telsinas.v4i2.3198

Abstract

The Dana Punia box security system is a security that can be monitored with online chat media in order to minimize crimes that occur in temples. This tool will work after connecting to the internet via ESP32 which can detect nearby Wifi networks. The hardware consists of the NodeMCU ESP32 board as the main controller, the telegram application as a message/notification receiver, a magnetic sensor as a notification if there is an act of theft and a fingerprint as access to open the money box. Based on the results, it can be concluded that this tool can work according to the designed working principle. This is indicated by the operation of the telegram application as a recipient of messages notifications, and a magnetic sensor as a notification if there is an act of theft and a fingerprint which is a tool to open the money box. Keyword : Telegram application, NodeMCU ESP32, fingerprint, magnetic sensor.
Co-Authors Graha, I Made Satya Handayani, Ni Made Dwi Suriana, I Wayan