Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Ilmiah Pariwisata Kesatuan
Rivaldo, Aldo
Unknown Affiliation

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Effect of Service Quality on the Level of Guest Satisfaction at the Dairyland Riverside Resto Puncak, Bogor Rivaldo, Aldo; Rainanto, Bambang Hengky
Jurnal Ilmiah Pariwisata Kesatuan Vol. 5 No. 1 (2024): JIPKES Edisi Januari 2024
Publisher : Prodi Pariwisata dan LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jipkes.v5i1.2750

Abstract

Along with the times, competition in the business world is getting tougher. The existence of this competition requires business actors to be able to optimize the performance of their companies in order to be able to compete in market share. As for the company's way to be able to develop customer satisfaction such as the services provided and selling products at prices that match market share. Good presentation quality can also apply in attracting consumers. Good Quality Service will always exist in a company and will create pleasure for customers. After the customer feels pleasure with the goods received, of course the customer will compare the service that has been provided. This study aims to determine the effect of service quality on customer satisfaction that occurs at the Dairyland Riverside restaurant, Puncak, Bogor. In this study using a quantitative method in the form of a questionnaire. This sample was taken using purposive sampling and using the Slovin calculation method so that a sample of 96 respondents was obtained but rounded up to 100 respondents. Collecting data using a questionnaire and analyzed using multiple linear analysis. The results showed that service has an effect on customer satisfaction. Keywords: service quality, customer satisfaction.
Co-Authors Rainanto, Bambang Hengky