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All Journal RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL Jurnal Ilmiah Manajemen dan Kewirausahaan MES Management Journal Journal of Creative Student Research Transformasi: Journal of Economics and Business Management Jurnal Manajemen Riset Inovasi Jurnal Ilmiah Dan Karya Mahasiswa Jurnal Kajian Dan Penalaran Ilmu Manajemen Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jurnal Bisnis Inovatif dan Digital Jurnal Ilmiah Manajemen Dan Kewirausahaan
Kifni Yudianto
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Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Transportation

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The Impact of Value Co-Creation on Customer Satisfaction with Customer Participation as a Mediator Arif Fakhrudin; Kifni Yudianto; Djaelani Susanto
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 6 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i6.7405

Abstract

This research aims to understand the role of customer participation and value co-creation in enhancing customer satisfaction. The importance of student satisfaction during their academic journey is highlighted through the value creation process in education. This value creation requires participation between students and educators, which encompasses various behaviors, each playing a significant role in shaping customer perceptions regarding the process and outcomes tied to specific service contexts. In particular, information sharing, responsible behavior, and voluntary in-role feedback are found to be especially important in educational services for achieving student satisfaction during their studies in higher education. This study employs a quantitative method using purposive sampling as the sampling technique. The respondents involved in the research are 100 final-year students at STTKD Yogyakarta. The data analysis technique utilized is Smart PLS version 3.3. The results of this study indicate that customer participation, which includes information sharing, responsible behavior, and voluntary in-role feedback, has a positive and significant impact on value co-creation. The study also reveals that value co-creation positively and significantly influences customer satisfaction.
Analisis Efektivitas Pengawasan Pergerakan Pesawat Udara Oleh Apron Movement Control di Apron Area Bandar Udara Internasional Zainudin Abdul Madjid Lombok Fandi, Moh Razif; Kifni Yudianto
Jurnal Ilmiah Manajemen dan Kewirausahaan Vol. 3 No. 1 (2024): Januari : Jurnal Ilmiah Manajemen dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimak.v3i1.2747

Abstract

The increase in the number of users of air transportation modes that occurred in the last year period was 32.69 percent or 10.7 million people, causing a density in the number of flights and an increase in the fleet of aircraft in operation, therefore it is necessary to monitor aircraft movements, especially in the apron area. carried out properly to avoid accidents or things that could be dangerous for users or personnel on duty or related to air transportation. The purpose of this research is to determine the effectiveness of monitoring aircraft movements carried out by the Apron Movement Control unit in the apron area of Zainudin International Airport Abdul Madjid Lombok. The results of the research found that the process of monitoring aircraft movements in the apron area has been carried out following applicable regulations and rules, however, the equipment used to monitor aircraft movements in the form of CCTV requires repair and rejuvenation, related to the effectiveness of monitoring aircraft movements in the Apron Movement Control unit. Lombok's Zainudin Abdul Madjid International Airport has met five indicators that serve as benchmarks for work effectiveness.
PENGARUH PENERAPAN KONSEP GREEN BUILDING TERHADAP KENYAMANAN PENGGUNA JASA DI TERMINAL BANDAR UDARA INTERNASIONAL BANYUWANGI Safarin Dwi Cahyaningrum; Kifni Yudianto
Jurnal Ilmiah Dan Karya Mahasiswa Vol. 1 No. 2 (2023): APRIL: JURNAL ILMIAH DAN KARYA MAHASISWA
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (859.098 KB) | DOI: 10.54066/jikma-itb.v1i2.210

Abstract

Banyuwangi International Airport is one of the airports in Indonesia that implements the concept of green building , where building details refer to structures and use environmentally responsible processes and efficient resources throughout the building cycle by emphasizing on architectural works that are not only able to provide physical needs but also consider environmental needs. With the implementation of the green building concept , it does bring many positive effects to the environment, but on the other hand, this concept also has a negative impact on the comfort of service users. This research was conducted to find out whether there is influence and how much influence is related to the application of the green building concept to the comfort of service users at the Banyuwangi international airport terminal. This study used quantitative research methods with a research instrument in the form of a questionnaire. The results of the study show that: 1) the concept of green building influences the comfort of service users at the Banyuwangi international airport terminal. 2) The concept of green building influences the comfort of service users at the Banyuwangi international airport terminal by 66.6%.
Analisis Kinerja Petugas Boarding Gate Pada PT Kokapura Dalam Mencapai On Time Performance (OTP) Di Bandar Udara Internasional Jenderal Ahmad Yani Semarang Dewi Safitri; Kifni Yudianto
Jurnal Kajian dan Penalaran Ilmu Manajemen Vol. 1 No. 3 (2023): Juli : Jurnal Kajian dan Penalaran Ilmu Manajemen
Publisher : CV. Aksara Global Akademia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59031/jkpim.v1i3.111

Abstract

On Time Performance is very important for the image of an airline company. The performance of boarding gate officers is one of main factors in creating On Time Performance during the brading process it is also necessary to have quality human resource support god service to passangers. Gate officers must be careful and coordinae with other staff in carrying out boarding. Analysis of the performance of gate officers in achieving an On Time Performance flight based on performance indicators. To analyze the data in this study using descriptive qualitative methods. Reserch data collection was carried out by means of interviews, observation, documentation and literature studies in the boarding gate work unit area of PT Kokapura Jenderal Ahmad Yani Airport, Semarang. The result of this study are the performance of boarding gate officers who are quite good at providing boarding services to passanger. Boarding gate officers carry out boarding activities in accordance with the Standart Operational Procedure (SOP) that applies to each airline handled by PT Kokapura Ahmad Yani. The obstacle experienced by gate officers was the lack of information regarding flight delays, however, gate officers were able to overcome these obstacles bycoordinating and updating every 10 minutes with operational staff regarding the condition of the aircraft to be boarded.
Consumer Satisfaction Using Airlines in Indonesia is Influenced by Several Factors Fakhrudin, Arif; Kifni Yudianto; Djaelani Susanto
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 5 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i5.7424

Abstract

This study aims to analyze the effect of service quality through (tangible, reliability, responsiveness, assurance, and empathy) to customer satisfaction. This study uses independent variables, namely tangible, reliability, responsiveness, assurance, and empathy with dependent variable, customer satisfaction. After literature and field reviews and hypothesis formulation, the data in this study were collected through distributing questionnaires to 100 people using the Lion Air airline as a research sample. The sampling technique used was purposive sampling. The data analysis method used is a quantitative analysis of the validity and reliability test, multiple regression analysis, t test and f test and the determinant coefficient. The results of this study indicate that the indicators in this study are valid and reliable. In the tangible hypothesis test, reliability, responsiveness, assurance and empathy have a significant effect on consumer satisfaction partially and simultaneously. The determinant coefficient test results in this study obtained a determinant value of 0.326 which means that the magnitude of the influence of tangible variables (X1), reliability (X2), responsiveness (X3), assurance (X4) and empathy (X5) on customer satisfaction variables (Y) are by 32,6%.
Analisis Dampak Keberadaan Hewan Ternak Milik Warga Sekitar Bandara Bagi Keselamatan Penerbangan di Bandar Udara Internasional Zainuddin Abdul Madjid Lombok Ali Akbar Pratama; Kifni Yudianto
MES Management Journal Vol. 3 No. 1 (2024): MES Management Journal 
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v3i1.142

Abstract

This research aims to determine the causes, impacts and solutions for the presence of livestock belonging to local residents at Zainuddin Abdul Madjid Lombok airport. This topic was raised to examine news and news as well as events that occurred in the field regarding this topic. A number of accurate and factual data were collected through a process using qualitative research methods, including interviews with informants, observations by researchers and documentation during the research. The results of the research explain that the cause of livestock entering the airport area, namely in the perimeter area and the approach light system area, is because there are abundant food sources for livestock so that livestock owners graze their livestock in the airport area, apart from the condition of the existing guardrails. it is no longer feasible because the land contour is unstable and most of the boundary fences with residents' land are missing. This has an impact on concerns about the potential that will disrupt activities and endanger flight safety. Then airport officers and managers collaborated with the government and local officials to carry out mass evictions and provide outreach to owners, including livestock keepers, as a mitigation and solution to this problem
Pengaruh Kualitas Pelayanan Petugas Aviation Security (AVSEC) terhadap Kepuasan Penumpang Disabilitas di Bandar Udara Adi Soemarmo Solo Bartholomeus Didan Alfito; Kifni Yudianto
MES Management Journal Vol. 3 No. 3 (2024): MES Management Journal 
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v3i3.400

Abstract

In supporting the security and safety of flights at an airport, there are several requirements that must be met by airport managers. First, reliable human resources in terms of security and comfort. In this case, all aviation security personnel or commonly called Aviation Security (AVSEC). This research aims to determine the influence of the service quality of Aviation Security officers (AVSEC) on the satisfaction of disabled passengers at Adi Soemarmo Airport, Solo. This research uses quantitative methods. The respondents in this study were 67 disabled passengers at Adi Soemarmo Airport, Solo. Data was obtained through distributing questionnaires offline. Data analysis techniques use Simple Linear Regression Test, T Test, Coefficient of Determination Test, and Descriptive Test. The results of this research show that there is an influence of the service quality of Aviation Security officers (AVSEC) on the satisfaction of disabled passengers at Adi Soemarmo Airport, Solo. It is proven from the results of the T Test (Partial) that the T count is 4.748 with a significance value of 0.01 < 0.05. This states that the service quality variable partially influences the passenger satisfaction variable. The results of the Coefficient of Determination Test showed a result of 25.8%, which means that service quality influences passenger satisfaction, while the remaining 74.2% is influenced by other factors that were not studied.
Analisis Penerapan Sistem Manajemen Keselamatan Sisi Udara di Bandar Udara Tunggul Wulung Cilacap Rachman Wibowo, Arief; Kifni Yudianto
MES Management Journal Vol. 4 No. 1 (2025): MES Management Journal 
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v3i4.457

Abstract

The increasing aviation industry, the implementation of a safety management system is expected to be able to overcome the occurrence of aviation traffic accidents and reduce the number of aviation accidents. Aircraft accidents continue to overshadow the rapid development of the aviation industry in Indonesia. There were 19 accidents and 26 major incidents in 2016, according to data from the National Transportation Safety Committee (KNKT). There were eleven aircraft accidents and seventeen major incidents in 2015, therefore, this shows an increase. Reported from KOMPAS TV explains "There was an air traffic accident at Tunggul Wulung Airport, Central Java, where the PK-RTZ training aircraft belonging to GFS (Genesa Flying School) had an accident during aerobatics in the air at Tunggul Wulung Airport, Cilacap which caused the aircraft to crash and hit the aircraft hangar. The incident occurred on Tuesday, March 20, 2018 at 15:20 WIB. The training aircraft was piloted by MJ. Hanafie from Malang, previously the aircraft took off from Tunggul Wulung Airport at around 14.02 WIB, then at 15.15 WIB performed aerobatics while practicing aerobatics for the graduation of Genesha Flight Academy students". At Tunggul Wulung Airport, Cilacap, the aircraft crashed into the apron and hangar of Perkasa Flight School after losing lift and descending too low. Tragically, pilot Hanafie lost his life in the incident, and his body was sent to Pertamina Hospital, Cilacap. This study uses qualitative research. The methods used in data collection in this study are interviews, observations and documentation as support to answer the formulation of research questions. The results of this study are that Tunggul Wulung Airport is quite good at implementing an airside safety management system, it only needs to be improved in several aspects such as audit and supervision activities which are included in the pillars of safety policies and targets where this must be improved so that every aspect, whether in the form of facilities or other places, can function optimally. The factors that inhibit the implementation of the airside safety system at Tunggul Wulung Airport are the lack of airport safety support facilities, the incompetence of the personnel on duty, the suboptimal use of the Air Traffic Reporting Information System, and indications of a lack of regular maintenance in both the Airside and Landside areas.
Co-Authors Ali Akbar Pratama Angelin Cindy Clara Manga’pan Bartholomeus Didan Alfito Dewi Safitri Dinda Putriani Djaelani Susanto Fakhrudin, Arif Fandi, Moh Razif Lilian Megawati Mia Anjelintina Muhammad Ikhsan Putria Prianti Rachman Wibowo, Arief Rossy Nur Intan Damayanti Safarin Dwi Cahyaningrum Sumiyati