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All Journal Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes
Puspita Ayu, Katriani
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Computer Science & IT Decision Sciences, Operations Research & Management Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Smart City-Based Public Service Innovation at the Investment and One-Stop Integrated Services Office of Palangka Raya City Syamsuri, Syamsuri; Puspita Ayu, Katriani; Agusta Sahay, Marvy Ferdian; Cahya Wulandari, Dwi Asri
Iapa Proceedings Conference 2024: AAPA-EROPA-AGPA-IAPA International Conference 2024 Towards World Class Bureaucracy
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2024.1147

Abstract

This study examines the diffusion of digital-based public service innovations at the Department of Investment and One-Stop Integrated Services (DPMPTSP) in Palangka Raya City, Indonesia. Utilizing Everett M. Rogers' Diffusion of Innovation theory, the research analyzes the implementation of three online service applications: SIMYANDU, OSS-RBA, and SIMBG. These applications, launched in 2021, aim to enhance public service delivery by offering online access to various administrative procedures, including permit applications, business registration, and investment licensing. The study investigates the effectiveness of DPMPTSP's communication strategies in promoting these services, the timeline of their adoption by the public, and the inclusivity of access to these digital tools. Findings highlight the successful integration of these applications into the public service landscape of Palangka Raya City, contributing to the development of a smart city. The study also explores the implications of these innovations for improving government service delivery and citizen engagement in the digital age.
Co-Authors Cahya Wulandari, Dwi Asri Marvy Ferdian Agusta Sahay Syamsuri