Article Per Year (5 Year)
p-Index From 2021 - 2026
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All Journal Asia Pacific Journal of Management and Education
Liew, Wei Ning
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Education Languange, Linguistic, Communication & Media Other

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The Impact of Covid-19 Pandemic on Consumer Behavior: J&T Express Courier Services in Malaysia and Indonesia Liew, Phing Shuin; Liew, Wei Ning; Lim, Cia Shim; Lin, Jenq Yang; Qonitah, Salwa Inka
Asia Pacific Journal of Management and Education (APJME) Vol 5, No 1 (2022): March 2022
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (203.735 KB) | DOI: 10.32535/apjme.v5i1.1428

Abstract

The Covid-19 pandemic causes people to reduce physical interactions as everyone is encouraged to keep a safe distance to reduce the spreading of the virus. During this pandemic, as cities are locked down, e-commerce has become a trend, and therefore, a delivery company like J&T Express is needed in order to deliver items purchased by customers to their homes. The objective of the study is to find out the impact of the Covid-19 pandemic on consumer behavior towards the intention to use J&T Express services. The data were collected from a survey questionnaire about the consumer behavior in Malaysia and Indonesia towards courier company J&T Express. This study was gathered data from 100 consumers through Google Form. The findings of this research reveal that consumer intention to use the courier services increased during the Covid-19 pandemic.
Co-Authors Liew, Phing Shuin Lim, Cia Shim Lin, Jenq Yang Qonitah, Salwa Inka