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All Journal INTERNATIONAL JOURNAL OF NURSING AND MIDWIFERY SCIENCE (IJNMS)
Edy Siswantoro
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Health Professions Nursing Public Health Other

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THE RELATIONSHIP BETWEEN NURSES' RESPONSE TIME AND PATIENTCARE QUALITY IN THE EMERGENCY DEPARTMENT OF PROF. DR.SOEKANDAR REGIONAL HOSPITAL, MOJOKERTO REGENCY Aprilin, Heti; Edy Siswantoro; Nuris Kushayati; Fitria Windy Lestari
International Journal of Nursing and Midwifery Science (IJNMS) Vol. 10 No. 1 (2026): VOLUME 10 ISSUE 1 APRIL 2026
Publisher : Departement Research and Community Engagement Bina Sehat PPNI Institute of Health Science, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29082/IJNMS/2026/Vol10/Iss1/798

Abstract

Background: While rapid nurse response time is a critical performance indicator inEmergency Departments (ED) to ensure patient safety, perceived service quality isincreasingly recognized as a multifactorial construct. Technical efficiency alone maynot fully align with the qualitative expectations of patients. Objective: This study aimsto analyze the relationship between nurses' response time and patient care quality inthe ED of Prof. Dr. Soekandar Regional General Hospital, Mojokerto Regency.Methods: An analytic observational study with a cross-sectional design wasconducted. A sample of 144 respondents was selected via simple random sampling.Data were collected using observation sheets and a validated multidimensional servicequality questionnaire (Cronbach’s alpha = 0.84), then analyzed using the SpearmanRank correlation test. Results: The majority of respondents (95.8%) experienced afast response time (≤5 minutes), yet 61.1% perceived the service quality as only"Fairly Good". A statistically significant relationship was identified (p=0.046),although the correlation coefficient (r=0.166) indicated a very weak positiverelationship. Conclusion: There is a statistically significant but very weak relationshipbetween nurse response time and patient care quality. These findings suggest thattechnical speed is not the primary determinant of quality perceptions; instead, othermultifactorial dimensions—such as empathy and therapeutic communication—likelyplay a more substantial role in shaping patient evaluations.
Co-Authors Aprilin, Heti Fitria Windy Lestari Nuris Kushayati