Hidayat, Ahmad Rusdi
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Analisis Kepuasan Konsumen dalam Meningkatkan Pelayanan pada PT. Eriadi Fatkhur Rokhman Hidayat, Ahmad Rusdi; Nasution, Juliana
Jurnal Pendidikan Tambusai Vol. 6 No. 1 (2022): 2022
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jptam.v6i1.3470

Abstract

Penelitian ini dilakukan untuk mengevaluasi dan menganalisis terkait faktor-faktor yang dapat meningkatkan kepuasan konsumen agar berguna dalam meningkatkan pelayanan di PT. Eriadi Fatkhur Rokhman Kantor Jasa Akuntan. Serta mengetahui pengaruh antara kualitas pelayanan, citra perusahaan dan harga terhadap kepuasan konsumen. Sample yang digunakan dalam penelitian ini sebanyak 39 responden yang merupakan konsumen dalam pembelian jasa akuntan di PT. Eriadi Fatkhur Rokhman Kantor Jasa Akuntan. Pengujian Hipotesis Menggunakan Uji T dan F. Hasil Penelitian ini adalah kualitas pelayanan, citra perusahaan dan harga berpengaruh positif terhadap kepuasan konsumen.
Social Conditions of Community During Covid-19 Pandemic Viewed by The Religious Activities of Muslim People Alfani, Dela; Chairrani, Tengku; Hidayat, Ahmad Rusdi; Armia, Armia
Alfuad: Jurnal Sosial Keagamaan Vol. 6 No. 2 (2022)
Publisher : Universitas Islam Negeri Mahmud Yunus Batusangkar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31958/jsk.v6i2.4498

Abstract

This study aims to explain the impact of the COVID-19 pandemic on the social condition of the community from a religious perspective for Muslims. Methods of Implementation This community service program uses the CBR Community Based Research method. The subjects in this study were all Muslim residents in Wonosari village, Tanjung Morawa district, Kab. Deli Serdang, the object of this research is the Perwiritan Group, and the Koran teacher in the village of Wonosari. Data collection techniques used are observation and interviews. The data analysis technique is qualitative descriptive analysis. Types and sources of data This type of research is descriptive qualitative. The results in this study are based on the results of research conducted in Wonosari village, Tanjung Morawa sub-district, Deli Serdang regency, it can be seen that during the COVID-19 pandemic, the state of the community from a religious perspective was very disturbed, and very limited, even some of them were completely stopped until now.