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All Journal Generation Journal RESOLUSI : REKAYASA TEKNIK INFORMATIKA DAN INFORMASI Instal : Jurnal Komputer Journal of Information Systems and Technology Research Edu Society: Jurnal Pendidikan, Ilmu Sosial dan Pengabdian Kepada Masyarakat Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer Journal Of Informatics And Busisnes Jurnal Ilmiah Sistem Informasi LEX SOCIETAS: Journal of Law and Public Administration
M. Fakhriza
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Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Journal : Journal of Information Systems and Technology Research

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Integration of AHP and TOPSIS in a Web-Based Decision Support System for Wedding Package Selection Siregar, Cindya Putri Hidayat; M. Fakhriza
Journal of Information Systems and Technology Research Vol. 4 No. 3 (2025): September 2025
Publisher : Ali Institute or Research and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55537/jistr.v4i3.1332

Abstract

The rapid growth of information technology has significantly influenced service industries, including the wedding sector, where customers often face difficulties in selecting the most suitable package from many available alternatives. To address this challenge, this study designed a web-based Decision Support System (DSS) by integrating the Analytic Hierarchy Process (AHP) and the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS). The research was conducted at Putri Darma Make Up, Medan, Indonesia, using customer preference records collected between January and May 2025. AHP was applied to determine the weights of decision criteria, yielding Facilities (0.521) and Decoration (0.297) as the most important, while Makeup Quality (0.058) received the lowest weight. TOPSIS was then used to evaluate and rank the alternatives. Results showed that the wedding package priced at 25 million IDR achieved the highest preference score (Ci = 0.937), followed by the 22 million IDR package (Ci = 0.662), while the 12 million IDR package had the lowest score (Ci = 0.301). These findings demonstrate consistency between AHP weight priorities and TOPSIS rankings, confirming the reliability of the system. The study contributes theoretically by applying multi-criteria decision-making to the wedding service industry and practically by providing a transparent tool that reduces subjectivity, accelerates decision-making, and improves customer satisfaction.
Co-Authors Aninda Muliani Azizah Nur Khalisah Daulay Dinda Aulia Dita Indah Pratama Putri Fathiya Hasyifa Sibarani Heni Pujiastuti Ilka Zufria Lutfiah Rahmah Muhammad Dedi Irawan Muhammad Reza Alhafiz Nazmi Lail Rahman Harahap Nur Jamiyyah Pitta Emma Sitorus Pratama, Bagus Aji Priti Rindi Artika Rafisyah, Ichsan Ritonga, Siti Juhroini Ryo Vikri Alif Sari, Silvia Siregar, Cindya Putri Hidayat Syukriadi Pulungan