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Tingkat Kepuasan Pelayanan Swamedikasi Batuk di Toko Obat Arjasari Fikriyyah, Fikriyyah; Adriansyah, Rizky
Cerdika: Jurnal Ilmiah Indonesia Vol. 2 No. 3 (2022): Cerdika: Jurnal Ilmiah Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/cerdika.v2i3.354

Abstract

Cough is a common complaint encountered by the community and is classified as mild. Therefore, people prefer to self-medicate when faced with it. However, in practice, self-medication can be a source of medication errors due to limited public knowledge about drugs and their use. Provide a good understanding to the community about cough self-medication from a pharmacist. The purpose of this study was to determine how satisfied the cough self-medication service was at the Arjasari pharmacy. This type of research uses a qualitative design with descriptive research methods. Collecting data, namely all data that meet the inclusion and exclusion criteria. From the research, the results of the sperman rank correlation coefficient of (0.806) indicate that the variables of reliability, responsiveness, assurance, empathy, and tangibles together or simultaneously have a significant effect on customer satisfaction (64.9%), while the remaining variables (35 ,1%) contributed by other variables not examined by the authors. Based on the research that I have done, based on the results of the study it can be concluded that the majority of customers are very satisfied with service performance in terms of service quality perceived by customers. Arjasari drug store clerk in serving self-medication customers.
The Role of Zakat in Helping Communities : A Study on BAZNAS Scholarship and the Renewal of the BAZNAS-AIU Agreement in Supporting Scholarship Recipients Hartati, Tri; Fikriyyah, Fikriyyah; Fuad, Mohamad Mokhlis B Ahmad; Septian, Farid; Amin, Muhammad Syukron
International Journal of Zakat Vol 10 No 4 (2025): International Journal of Zakat
Publisher : Center of Strategic Studies (PUSKAS) BAZNAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37706/ijaz.v10i4.686

Abstract

This study investigates the role of BAZNAS (Badan Amil Zakat Nasional) scholarship on the personal growth, academic stress and educational outcomes of recipients at AIU (Albukhary International University). A sample of BAZNAS AIU scholarship recipients was analyzed using regression analysis. Data were gathered through surveys, with 52 BAZNAS AIU recipients as respondents. The results showed that mentorship, provided as part of the scholarship program, has a significant positive impact on personal growth, with 12.8% of the variance explained by this factor. Financial support, however, does not have a statistically significant negative effect on academic stress, suggesting that other factors may play a role in managing students' pressures. Additionally, institutional collaboration between BAZNAS and AIU was found to significantly improve educational outcomes, accounting for 33,3% of the variance. The findings reveal that mentorship and institutional collaboration all play significant roles in influencing personal growth and educational outcomes. However, financial support has a negative effect on academic stress, highlighting the need for comprehensive support mechanisms beyond financial aid.